Licensing API Status Codes

No.	Status Code	Description	End User Action	Developer Action
0	StatusOk	Request completed successfully
1	InvalidAddress	Request exceeds the Sentinel protection key memory file	Contact the vendor's technical support	Check the offset or length of the Sentinel key's memory
2	InvalidFeature	Invalid program number option
3	NotEnoughMemory	The system is out of memory	Check for the system issue or use larger memory hardware
4	TooManyOpenFeatures	The application has too many open login sessions
5	AccessDenied	Access to the Feature, Sentinel protection key, or functionality was denied	Contact the vendor's technical support	Check with Thales Support
6	IncompatibleFeature	The Legacy decryption method is not compatible with this Feature
7	ContainerNotFound	The Sentinel protection key was not found	Insert or install a key
8	BufferTooShort	The encrypted or decrypted data length is too short to execute the method call	Contact the vendor's technical support	Increase the data length
9	InvalidHandle	Invalid login handle passed to a method	Contact the vendor's technical support	Use the valid handle to log in
10	InvalidFile	The specified file ID is not recognized by the API	Contact the vendor's technical support	Validate the file identifier in the application to prevent operations on a non-existing memory file. Ensure that the correct memory field is passed
11	DriverTooOld	The installed driver or daemon is too old. Install a more recent version of the Run-time Environment	Upgrade to the latest driver (RTE) or version
12	NoTime	The Real-time clock and V-Clock are not available	Contact the vendor's technical support	Check for the real-time clock as it is not available
13	SystemError	Generic error from host system call	Contact the vendor's technical support	Generic error
14	DriverNotFound	The hardware key driver was not found	Install the driver (RTE)
15	InvalidFormat	An invalid license update or an invalid format string was passed	Contact the vendor's technical support	Check the format parameter to create well-formed XML
16	RequestNotSupported	Unable to execute the method in this context; the requested functionality is not supported	Check if the requested operation is allowed in this context
17	InvalidUpdateObject	The binary data passed to the method does not contain a valid update	Contact the vendor's technical support	The system does not generate a valid V2C file. Generate a new V2C file for the customer
18	KeyIdNotFound	A Sentinel protection key with the requested key ID was not found	Contact the vendor's technical support	Ensure that the base license is present on the end user's machine before applying the V2C update
19	InvalidUpdateData	Required XML tags were not found OR Contents in binary data are missing or invalid	Contact the vendor's technical support	Use the correct file, as the data in the V2C file may be incorrect
20	UpdateNotSupported	The update request is not supported by the Sentinel protection key
21	InvalidUpdateCounter	An update counter mismatch has occurred	Contact the vendor's technical support	Check with Thales support
22	InvalidVendorCode	An invalid vendor code was passed to the function	Contact the vendor's technical support	Use the correct vendor code when calling Sentinel LDK Licensing APIs
23	EncryptionNotSupported	The Sentinel protection key does not support the encryption type currently in use. You may have an obsolete key
24	InvalidTime	The date or time value passed is outside the supported range	Contact the vendor's technical support	Check the time parameter passed in the API. It may be out of range
25	NoBatteryPower	The battery for the HL Time key or HL NetTime key is depleted
26	UpdateNoAckSpace	Acknowledge the data requested by the update, but the `ack_data` parameter is `NULL`	Contact the vendor's technical support	Check the ACK data parameter in the hasp_update API. It should not be null
27	TerminalServiceDetected	An application is running on a remote desktop (terminal server)	Ensure that the licensed application is not accessed using remote desktop
28	FeatureNoteImplemented	The requested Feature type is not implemented
29	UnknownAlgorithm	An unrecognized algorithm was used in an H2R or V2C file	Contact the vendor's technical support	The vendor should use the correct clone protection scheme
30	InvalidSignature	Signature verification operation failed	Contact the vendor's technical support to get a new V2C file	The vendor generates a new V2C file based on the latest C2V file provided by the end user
31	FeatureNotFound	The requested Feature was not found	Contact the vendor's technical support	The requested Feature ID is not available
32	NoLog	Access log or trace log is not enabled
33	LocalComErr	A communication error occurred between the API and the local Sentinel License Manager	Check if the server is running
34	UnknownVcode	The vendor code is not recognized by the API library		Check the vendor code file provided by Thales
35	InvalidXmlSpec	An invalid XML login specification was passed to a function	Contact the vendor's technical support	Check the login scope parameter
36	InvalidXmlScope	The XML scope is not valid		Check the scope parameter
37	TooManyKeys	The scope matches too many Sentinel protection keys		Use the correct scope parameter
38	TooManyUsers	Too many concurrent user sessions are connected	Wait for others to finish using the protected application or contact your sales representative to increase the concurrency count
39	BrokenSession	A login session was interrupted due to updates	Rerun the application after completing the license changes
40	RemoteCommErr	A communication error occurred between the local and remote Sentinel License Managers	Check the network connectivity and rerun the application
41	FeatureExpired	The Feature has expired	Contact the vendor's technical support
42	TooOldLM	The existing version of the Sentinel License Manager does not support the API request	Upgrade the Sentinel License Manager(RTE)
43	DeviceError	For a Sentinel SL key, an input/output error occurred in the secure storage area OR For a Sentinel HL key, a USB communication error occurred	Contact the vendor's technical support	Check with Thales support
44	UpdateBlocked	Update installation is not permitted - the update was already applied	This license is already applied to this machine and cannot be reapplied
45	TimeError	System time has been tampered with	Contact the vendor's technical support	Check if the system time tampering is performed on the machine
46	SecureChannelError	Communication error occurred in the secure channel	Contact the vendor's technical support
47	CorruptStorage	The secure storage area of the Sentinel SL protection key is corrupted	Contact the vendor's technical support	Check with Thales support
48	VendorLibNotFound	The customized vendor library (haspvlib.vendorID.*) cannot be located	Install the RTE
49	InvalidVendorLib	The vendor library cannot be loaded	Contact the vendor's technical support	Check with Thales support
50	EmptyScopeResults	Unable to locate any Feature that matches the scope		Check the scope parameter
51	VMDetected	The license does not allow running the application on a virtual machine	Contact the vendor's technical support for a license update for a VM enabled license
52	HardwareModified	The Sentinel SL key is locked to a different machine	Contact the vendor's technical support
53	UserDenied	Login is denied because of user restrictions	Contact your administrator
54	UpdateTooOld	Attempting to apply a V2C file that has already been applied	Check if this update is already applied
55	UpdateTooNew	Attempting to apply V2C files for a Sentinel protection key in the incorrect sequence	Ensure you install the V2C file in order
56	VendorLibOld	Your vendor library version is not supported by the current version of the Licensing AP	Upgrade the vlib (RTE)
57	UploadError	An attempt to check in a file (such as V2C or H2R) using the Admin Control Center failed due to an invalid format	Contact the vendor's technical support
58	InvalidRecipient	Invalid XML RECIPIENT parameter		Check the recipient parameter, which applies to both rehost and detach operations
59	InvalidDetachAction	Invalid XML ACTION parameter		Check the action parameter
60	TooManyProducts	The scope specified in hasp_transfer() does not identify a unique Product		Check the action parameter
61	InvalidProduct	Invalid Product information	Contact the vendor's technical support	Check if the license is either a trial type or a remote type
62	UnknownRecipient	The update can only be applied to the Recipient specified in hasp_transfer() and not to this machine	Ensure you apply the license to the correct recipient
63	InvalidDuration	The duration is invalid		Check the duration parameter
64	CloneDetected	Cloned Sentinel SL secure storage area was detected	Ensure the license is used on the correct machine
65	UpdateAlreadyAdded	The specified V2C or or V2CP update was already installed in the License Manager service	Check if latest V2C received is being reapplied	Ignore it
66	HaspInactive	The specified key ID identifies an inactive key	Contact the vendor's technical support	Check if any V2C files are missing from the end user's machine
67	NoDetachableFeature	No detachable Feature exists		Ensure you deliver the detachable license
68	TooManyHosts	The specified scope does not identify a unique host	Contact the vendor's technical support	Check the scope parameter to ensure it resolves to a unique host
69	RehostNotAllowed	Rehost action is not allowed for the specified key ID		Ensure that the rehostable license is delivered
70	LicenseRehosted	The original license has been rehosted to another machine	The rehost license has already been generated for another machine and cannot be re-applied to the host machine
71	RehostAlreadyApplied	An old rehost license cannot be applied. A rehost-counter mismatch occurred	The rehost license has already been applied to this machine and cannot be applied again
72	CannotReadFile	A V2C or V2CP file was not found, or access was denied	Contact the vendor's technical support	Check with Thales Support
73	ExtensionNotAllowed	The license cannot be extended because the number of detached licenses is greater than the number of concurrent licenses allowed	While requesting an extension for a detached license, ensure you provide the same concurrency as in the previous detached license
74	DetachDisabled	Detaching the license is not allowed because the Product contains a VM-disabled Feature, and the host machine is a virtual machine	Ensure the license is rehosted to a physical machine
75	RehostDisabled	You cannot rehost the license to a virtual machine	Ensure the license is rehosted to a physical machine
76	DetachedLicenseFound	The user attempted to format an SL-AdminMode key or to migrate an SL-Legacy key to an SL-AdminMode key. However, a Product is currently detached from the key	Cancel the detach operation on the detached licenses and retry this action
77	RecipientOldLm	The fingerprint of the target machine was collected using tools (RUS utility or Licensing API) earlier than Sentinel LDK v.7.0.	Upgrade the RTE on the target machine to the latest version and regenerate the fingerprint
78	SecureStoreIdMismatch	A secure storage ID mismatch occurred	Contact the vendor's technical support
79	Duplicatehostname	The license is locked to a specific hostname; however, two or more machines with this hostname were found on the network	Ensure you remove the machine with the duplicate hostname from the network
80	MissingLM	The Sentinel License Manager is required for this operation	Install Sentinel LDK License Manager if it is not already installed, and ensure the LM service is up and running
81	FeatureInsufficientExecutionCount	A protected application tried to consume or reserve multiple executions while logging in to a Feature. However, the license does not contain the number of executions that were requested	Contact the vendor's technical support for an updated license with the required execution count
82	ImcompatiblePlatform	The function is attempting to perform an operation that is not compatible with the target platform	Contact the vendor's technical support with the vendor when this status code appears	Check with Thales Support
83	HaspDisabled	The protection key is disabled due to suspected tampering	Share the C2V file with the vendor for appropriate action
84	SharingViolation	The protection key is not accessible due to a USB sharing violation
85	KilledSession	The session was interrupted due to a network malfunction or was manually interrupted from the Admin Control Center	Restart the application
86	VsDetected	The license does not allow installing the application on a virtual machine	Ensure the machine has no virtual storage enabled. Remove the virtual storage to continue using this license
87	IdentityRequired	A client identity is required to run this application	The end user raises a technical support issue to obtain the identity string required to perform this operation
88	IdentityUnauthenticated	The client identity is not authenticated	Contact the vendor's technical support
89	IdentityDisabled	The client identity is disabled	Contact your sales representative, as the client identity is disabled
90	IdentityDenied	The client identity does not have the required permissions	Contact your sales representative, as the client does not have the required permissions for the operation
91	IdentitySharingViolation	Your license is in use on a different machine	Wait for the other session to finish and try again, as a session with this identity string already exists. If the error persists, contact your sales representative
92	IdentityTooManyMachines	The maximum number of machines usable by the client identity has been reached	Contact the vendor's technical support
93	IdentityServerNotReady	(For identity-based licenses) The server is not ready to authenticate	Contact the vendor's technical support
94	UpdateOutOfSync	Attempting to install a V2C file with an update counter that is out of sync with the update counter in the Sentinel protection key	Share the current C2V file with the vendor and request an updated V2C file	Obtain the current C2V file from the customer and generate a new V2C file
95	RemoteSharingViolation	There were multiple attempts to access the protection key from a remote machine using a proxy	Contact the vendor's technical support
96	CloudSessionOccupiedRemotely	A cloud licensing session was released because the client requested the seat from a different location	Contact the vendor's technical support
97	CloudMissingAuthorization	Cloud licensing authorization is required to use this license	Contact the vendor's technical support
98	InvalidNetworkSeats	Invalid seat value in network detach. The seat count cannot be decreased when modifying a detach.	While modifying an existing detached license, do not reduce the seats below the already detached seat count. Check the existing detached seat count and update accordingly
99	NetworkDetachDisabled	Network detach of seats with concurrency is disabled on a Product with only unlimited-concurrency Features	This product includes all features with unlimited concurrency. Network detach is allowed only for features with finite concurrency. Contact your sales representative for an updated product
100	CloudNotSupp	The required functionality is not supported for cloud licenses	Contact the vendor's technical support
101	CloudNotTrusted	Only trusted licenses can be installed in the trusted license storage		Ensure the cloud enabled licenses are provided for trusted storage
102	CloudStorageCommErr	A communication error occurred with the license storage	Ensure stable internet connectivity to the license server or contact your sales representative
103	IdentityExpired	The client identity has expired	Contact the vendor's technical support to extend the expiration date for their identity
104	InvOption	The option value specified for the API function is not valid	Check the option parameter passed in the hasp_update_session API
105	CloudStorageBusy	The license server is overloaded. Retry the operation in a few seconds	Contact the vendor's technical support or contacts the admin
106	MachineDenied	This machine cannot be used because the fingerprint is invalid or not accessible	Contact the vendor's technical support or contacts the admin
107	MachineDisabled	The application license is not accessible because this machine is disabled	Contact the vendor's technical support or contacts the admin
108	IdentityRateLimitExceeded	The rate at which identity requests are received exceeded the contracted limit. Try again later	Contact the vendor's technical support or contacts the admin
109	FeatureStartDateNotReached	The start date for the Feature has not yet arrived	Contact the vendor's technical support or contacts the admin	Notify the user about the feature start date in the application
110	TemporarilyNotAvailable	The identity is temporarily not accessible. Try again in a few seconds	Retry after some time
111	ConflictingAuthenticationMethods	You cannot use both an identity string and a JWT for the same server address	Contact the vendor's technical support	Check with Thales Support
112	AccessTokenIsInvalid	The JWT or LM access token is invalid. Restart the operation	Contact the vendor's technical support	Check with Thales Support
113	AccessTokenExpired	The JWT or LM access token has expired. Restart the operation	Contact the vendor's technical support	Check with Thales Support
400	NoApiDylib	Unable to locate the dynamic library for this vendor code
401	InvApiDylib	The dynamic library for this vendor code cannot be loaded, possibly due to corruption
402	IncompleteApiDylib	The dynamic library for this vendor code is too old, and a requested function was not found
500	InvalidObject	Object was incorrectly initialized
501	InvalidParameter	An invalid function parameter was specified
502	AreadyLoggedIn	Attempting to log in twice to the same object
503	AlreadyLoggedOut	Attempting to log out twice from the same object
525	OperationFailed	Incorrect use of system or platform
600	NoExtblock	An internal error occurred: No classic memory extension block is available
650	InvPortType	An internal error occurred: Invalid port type
651	InvPort	An internal error occurred: Invalid port value
652	HaspDotNetDllBroken	The .NET DLL appears to be broken
698	NotImplemented	The requested functionality is not supported
699	InternalError	An internal error occurred in the API

0

StatusOk

Request completed successfully

1

InvalidAddress

Request exceeds the Sentinel protection key memory file

Contact the vendor's technical support

Check the offset or length of the Sentinel key's memory

2

InvalidFeature

Invalid program number option

3

NotEnoughMemory

The system is out of memory

Check for the system issue or use larger memory hardware

4

TooManyOpenFeatures

The application has too many open login sessions

5

AccessDenied

Access to the Feature, Sentinel protection key, or functionality was denied

Contact the vendor's technical support

Check with Thales Support

6

IncompatibleFeature

The Legacy decryption method is not compatible with this Feature

7

ContainerNotFound

The Sentinel protection key was not found

Insert or install a key

8

BufferTooShort

The encrypted or decrypted data length is too short to execute the method call

Contact the vendor's technical support

Increase the data length

9

InvalidHandle

Invalid login handle passed to a method

Contact the vendor's technical support

Use the valid handle to log in

10

InvalidFile

The specified file ID is not recognized by the API

Contact the vendor's technical support

Validate the file identifier in the application to prevent operations on a non-existing memory file. Ensure that the correct memory field is passed

11

DriverTooOld

The installed driver or daemon is too old. Install a more recent version of the Run-time Environment

Upgrade to the latest driver (RTE) or version

12

NoTime

The Real-time clock and V-Clock are not available

Contact the vendor's technical support

Check for the real-time clock as it is not available

13

SystemError

Generic error from host system call

Contact the vendor's technical support

Generic error

14

DriverNotFound

The hardware key driver was not found

Install the driver (RTE)

15

InvalidFormat

An invalid license update or an invalid format string was passed

Contact the vendor's technical support

Check the format parameter to create well-formed XML

16

RequestNotSupported

Unable to execute the method in this context; the requested functionality is not supported

Check if the requested operation is allowed in this context

17

InvalidUpdateObject

The binary data passed to the method does not contain a valid update

Contact the vendor's technical support

The system does not generate a valid V2C file. Generate a new V2C file for the customer

18

KeyIdNotFound

A Sentinel protection key with the requested key ID was not found

Contact the vendor's technical support

Ensure that the base license is present on the end user's machine before applying the V2C update

19

InvalidUpdateData

Required XML tags were not found
OR
Contents in binary data are missing or invalid

Contact the vendor's technical support

Use the correct file, as the data in the V2C file may be incorrect

20

UpdateNotSupported

The update request is not supported by the Sentinel protection key

21

InvalidUpdateCounter

An update counter mismatch has occurred

Contact the vendor's technical support

Check with Thales support

22

InvalidVendorCode

An invalid vendor code was passed to the function

Contact the vendor's technical support

Use the correct vendor code when calling Sentinel LDK Licensing APIs

23

EncryptionNotSupported

The Sentinel protection key does not support the encryption type currently in use. You may have an obsolete key

24

InvalidTime

The date or time value passed is outside the supported range

Contact the vendor's technical support

Check the time parameter passed in the API. It may be out of range

25

NoBatteryPower

The battery for the HL Time key or HL NetTime key is depleted

26

UpdateNoAckSpace

Acknowledge the data requested by the update, but the ack_data parameter is NULL

Contact the vendor's technical support

Check the ACK data parameter in the hasp_update API. It should not be null

27

TerminalServiceDetected

An application is running on a remote desktop (terminal server)

Ensure that the licensed application is not accessed using remote desktop

28

FeatureNoteImplemented

The requested Feature type is not implemented

29

UnknownAlgorithm

An unrecognized algorithm was used in an H2R or V2C file

Contact the vendor's technical support

The vendor should use the correct clone protection scheme

30

InvalidSignature

Signature verification operation failed

Contact the vendor's technical support to get a new V2C file

The vendor generates a new V2C file based on the latest C2V file provided by the end user

31

FeatureNotFound

The requested Feature was not found

Contact the vendor's technical support

The requested Feature ID is not available

32

NoLog

Access log or trace log is not enabled

33

LocalComErr

A communication error occurred between the API and the local Sentinel License Manager

Check if the server is running

34

UnknownVcode

The vendor code is not recognized by the API library

Check the vendor code file provided by Thales

35

InvalidXmlSpec

An invalid XML login specification was passed to a function

Contact the vendor's technical support

Check the login scope parameter

36

InvalidXmlScope

The XML scope is not valid

Check the scope parameter

37

TooManyKeys

The scope matches too many Sentinel protection keys

Use the correct scope parameter

38

TooManyUsers

Too many concurrent user sessions are connected

Wait for others to finish using the protected application or contact your sales representative to increase the concurrency count

39

BrokenSession

A login session was interrupted due to updates

Rerun the application after completing the license changes

40

RemoteCommErr

A communication error occurred between the local and remote Sentinel License Managers

Check the network connectivity and rerun the application

41

FeatureExpired

The Feature has expired

Contact the vendor's technical support

42

TooOldLM

The existing version of the Sentinel License Manager does not support the API request

Upgrade the Sentinel License Manager(RTE)

43

DeviceError

For a Sentinel SL key, an input/output error occurred in the secure storage area
OR
For a Sentinel HL key, a USB communication error occurred

Contact the vendor's technical support

Check with Thales support

44

UpdateBlocked

Update installation is not permitted - the update was already applied

This license is already applied to this machine and cannot be reapplied

45

TimeError

System time has been tampered with

Contact the vendor's technical support

Check if the system time tampering is performed on the machine

46

SecureChannelError

Communication error occurred in the secure channel

Contact the vendor's technical support

47

CorruptStorage

The secure storage area of the Sentinel SL protection key is corrupted

Contact the vendor's technical support

Check with Thales support

48

VendorLibNotFound

The customized vendor library (haspvlib.vendorID.*) cannot be located

Install the RTE

49

InvalidVendorLib

The vendor library cannot be loaded

Contact the vendor's technical support

Check with Thales support

50

EmptyScopeResults

Unable to locate any Feature that matches the scope

Check the scope parameter

51

VMDetected

The license does not allow running the application on a virtual machine

Contact the vendor's technical support for a license update for a VM enabled license

52

HardwareModified

The Sentinel SL key is locked to a different machine

Contact the vendor's technical support

53

UserDenied

Login is denied because of user restrictions

Contact your administrator

54

UpdateTooOld

Attempting to apply a V2C file that has already been applied

Check if this update is already applied

55

UpdateTooNew

Attempting to apply V2C files for a Sentinel protection key in the incorrect sequence

Ensure you install the V2C file in order

56

VendorLibOld

Your vendor library version is not supported by the current version of the Licensing AP

Upgrade the vlib (RTE)

57

UploadError

An attempt to check in a file (such as V2C or H2R) using the Admin Control Center failed due to an invalid format

Contact the vendor's technical support

58

InvalidRecipient

Invalid XML RECIPIENT parameter

Check the recipient parameter, which applies to both rehost and detach operations

59

InvalidDetachAction

Invalid XML ACTION parameter

Check the action parameter

60

TooManyProducts

The scope specified in hasp_transfer() does not identify a unique Product

Check the action parameter

61

InvalidProduct

Invalid Product information

Contact the vendor's technical support

Check if the license is either a trial type or a remote type

62

UnknownRecipient

The update can only be applied to the Recipient specified in hasp_transfer() and not to this machine

Ensure you apply the license to the correct recipient

63

InvalidDuration

The duration is invalid

Check the duration parameter

64

CloneDetected

Cloned Sentinel SL secure storage area was detected

Ensure the license is used on the correct machine

65

UpdateAlreadyAdded

The specified V2C or or V2CP update was already installed in the License Manager service

Check if latest V2C received is being reapplied

Ignore it

66

HaspInactive

The specified key ID identifies an inactive key

Contact the vendor's technical support

Check if any V2C files are missing from the end user's machine

67

NoDetachableFeature

No detachable Feature exists

Ensure you deliver the detachable license

68

TooManyHosts

The specified scope does not identify a unique host

Contact the vendor's technical support

Check the scope parameter to ensure it resolves to a unique host

69

RehostNotAllowed

Rehost action is not allowed for the specified key ID

Ensure that the rehostable license is delivered

70

LicenseRehosted

The original license has been rehosted to another machine

The rehost license has already been generated for another machine and cannot be re-applied to the host machine

71

RehostAlreadyApplied

An old rehost license cannot be applied. A rehost-counter mismatch occurred

The rehost license has already been applied to this machine and cannot be applied again

72

CannotReadFile

A V2C or V2CP file was not found, or access was denied

Contact the vendor's technical support

Check with Thales Support

73

ExtensionNotAllowed

The license cannot be extended because the number of detached licenses is greater than the number of concurrent licenses allowed

While requesting an extension for a detached license, ensure you provide the same concurrency as in the previous detached license

74

DetachDisabled

Detaching the license is not allowed because the Product contains a VM-disabled Feature, and the host machine is a virtual machine

Ensure the license is rehosted to a physical machine

75

RehostDisabled

You cannot rehost the license to a virtual machine

Ensure the license is rehosted to a physical machine

76

DetachedLicenseFound

The user attempted to format an SL-AdminMode key or to migrate an SL-Legacy key to an SL-AdminMode key. However, a Product is currently detached from the key

Cancel the detach operation on the detached licenses and retry this action

77

RecipientOldLm

The fingerprint of the target machine was collected using tools (RUS utility or Licensing API) earlier than Sentinel LDK v.7.0.

Upgrade the RTE on the target machine to the latest version and regenerate the fingerprint

78

SecureStoreIdMismatch

A secure storage ID mismatch occurred

Contact the vendor's technical support

79

Duplicatehostname

The license is locked to a specific hostname; however, two or more machines with this hostname were found on the network

Ensure you remove the machine with the duplicate hostname from the network

80

MissingLM

The Sentinel License Manager is required for this operation

Install Sentinel LDK License Manager if it is not already installed, and ensure the LM service is up and running

81

FeatureInsufficientExecutionCount

A protected application tried to consume or reserve multiple executions while logging in to a Feature. However, the license does not contain the number of executions that were requested

Contact the vendor's technical support for an updated license with the required execution count

82

ImcompatiblePlatform

The function is attempting to perform an operation that is not compatible with the target platform

Contact the vendor's technical support with the vendor when this status code appears

Check with Thales Support

83

HaspDisabled

The protection key is disabled due to suspected tampering

Share the C2V file with the vendor for appropriate action

84

SharingViolation

The protection key is not accessible due to a USB sharing violation

85

KilledSession

The session was interrupted due to a network malfunction or was manually interrupted from the Admin Control Center

Restart the application

86

VsDetected

The license does not allow installing the application on a virtual machine

Ensure the machine has no virtual storage enabled. Remove the virtual storage to continue using this license

87

IdentityRequired

A client identity is required to run this application

The end user raises a technical support issue to obtain the identity string required to perform this operation

88

IdentityUnauthenticated

The client identity is not authenticated

Contact the vendor's technical support

89

IdentityDisabled

The client identity is disabled

Contact your sales representative, as the client identity is disabled

90

IdentityDenied

The client identity does not have the required permissions

Contact your sales representative, as the client does not have the required permissions for the operation

91

IdentitySharingViolation

Your license is in use on a different machine

Wait for the other session to finish and try again, as a session with this identity string already exists. If the error persists, contact your sales representative

92

IdentityTooManyMachines

The maximum number of machines usable by the client identity has been reached

Contact the vendor's technical support

93

IdentityServerNotReady

(For identity-based licenses) The server is not ready to authenticate

Contact the vendor's technical support

94

UpdateOutOfSync

Attempting to install a V2C file with an update counter that is out of sync with the update counter in the Sentinel protection key

Share the current C2V file with the vendor and request an updated V2C file

Obtain the current C2V file from the customer and generate a new V2C file

95

RemoteSharingViolation

There were multiple attempts to access the protection key from a remote machine using a proxy

Contact the vendor's technical support

96

CloudSessionOccupiedRemotely

A cloud licensing session was released because the client requested the seat from a different location

Contact the vendor's technical support

97

CloudMissingAuthorization

Cloud licensing authorization is required to use this license

Contact the vendor's technical support

98

InvalidNetworkSeats

Invalid seat value in network detach. The seat count cannot be decreased when modifying a detach.

While modifying an existing detached license, do not reduce the seats below the already detached seat count. Check the existing detached seat count and update accordingly

99

NetworkDetachDisabled

Network detach of seats with concurrency is disabled on a Product with only unlimited-concurrency Features

This product includes all features with unlimited concurrency. Network detach is allowed only for features with finite concurrency. Contact your sales representative for an updated product

100

CloudNotSupp

The required functionality is not supported for cloud licenses

Contact the vendor's technical support

101

CloudNotTrusted

Only trusted licenses can be installed in the trusted license storage

Ensure the cloud enabled licenses are provided for trusted storage

102

CloudStorageCommErr

A communication error occurred with the license storage

Ensure stable internet connectivity to the license server or contact your sales representative

103

IdentityExpired

The client identity has expired

Contact the vendor's technical support to extend the expiration date for their identity

104

InvOption

The option value specified for the API function is not valid

Check the option parameter passed in the hasp_update_session API

105

CloudStorageBusy

The license server is overloaded. Retry the operation in a few seconds

Contact the vendor's technical support or contacts the admin

106

MachineDenied

This machine cannot be used because the fingerprint is invalid or not accessible

Contact the vendor's technical support or contacts the admin

107

MachineDisabled

The application license is not accessible because this machine is disabled

Contact the vendor's technical support or contacts the admin

108

IdentityRateLimitExceeded

The rate at which identity requests are received exceeded the contracted limit. Try again later

Contact the vendor's technical support or contacts the admin

109

FeatureStartDateNotReached

The start date for the Feature has not yet arrived

Contact the vendor's technical support or contacts the admin

Notify the user about the feature start date in the application

110

TemporarilyNotAvailable

The identity is temporarily not accessible. Try again in a few seconds

Retry after some time

111

ConflictingAuthenticationMethods

You cannot use both an identity string and a JWT for the same server address

Contact the vendor's technical support

Check with Thales Support

112

AccessTokenIsInvalid

The JWT or LM access token is invalid. Restart the operation

Contact the vendor's technical support

Check with Thales Support

113

AccessTokenExpired

The JWT or LM access token has expired. Restart the operation

Contact the vendor's technical support

Check with Thales Support

400

NoApiDylib

Unable to locate the dynamic library for this vendor code

401

InvApiDylib

The dynamic library for this vendor code cannot be loaded, possibly due to corruption

402

IncompleteApiDylib

The dynamic library for this vendor code is too old, and a requested function was not found

500

InvalidObject

Object was incorrectly initialized

501

InvalidParameter

An invalid function parameter was specified

502

AreadyLoggedIn

Attempting to log in twice to the same object

503

AlreadyLoggedOut

Attempting to log out twice from the same object

525

OperationFailed

Incorrect use of system or platform

600

NoExtblock

An internal error occurred: No classic memory extension block is available

650

InvPortType

An internal error occurred: Invalid port type

651

InvPort

An internal error occurred: Invalid port value

652

HaspDotNetDllBroken

The .NET DLL appears to be broken

698

NotImplemented

The requested functionality is not supported

699

InternalError

An internal error occurred in the API

HaspStatus Enumeration