Notifications
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New to Sentinel EMS?
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What Are Notifications?
Notifications are emails sent by Sentinel EMS to inform or remind the recipients (customers, contacts, channel partners, and software vendors) about important events related to entitlements.
Notifications can be useful in the following ways:
>Timely messages drive efficient entitlement renewals. Early notifications, such as 14 days or 7 days before expiration, allow customers to take a proactive decision on entitlement renewal.
>Notifications provide a mechanism for software vendors to collect information about customers whose entitlements are about to expire, are already expired, or have not yet been activated. The software vendor can use notifications to follow up with customers to encourage license renewal or upgrade, or to remind customers that they have not started using a product.
>Notifications provide a mechanism for software vendors to inform customers about product upgrades.
Predefined Notifications in Sentinel EMS
All notifications defined in Sentinel EMS are based on rules. The content and delivery date of the notification email are determined by the rule.
These notifications are sent according to predefined rules. For example, when enabled, the Expired Entitlements notification is automatically sent to recipients after an entitlement expires.
The notifications for entitlements that are due to expire soon all use the same Entitlements - Expiring Soon email template. Therefore, Thales recommends that you decide which notifications suit your needs and to update the email template accordingly. For example, if you set the "Entitlements Expiring Within X Days" notification to Enabled, then, in the email template, you might want to change "The entitlements listed below will expire in ${(data.days)!} days." to "The entitlements listed below will expire within ${(data.days)!} days.". For details on editing the email templates, see Email Templates.
The available notifications are:
| Name | Description |
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| Product Upgrade |
An on-demand notification that you can send when an upgrade is available for a product. To send this notification, in the Actions column, click Edit and update the attributes as needed. Make sure to specify the Product Name value. Then click Send Notification. This notification cannot be disabled. Default: Enabled Email template: Product Upgrade |
| Expired Entitlements |
Notification to be sent for all entitlements that are marked as "complete" and that expired the previous day. Default: Disabled Email template: Entitlements - Expired |
| Entitlements Not Activated |
Notification to be sent for all entitlements that are marked as "complete" but were not activated within the specified number of days. Default: Disabled Email template: Entitlements - Never Activated |
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Entitlements Expiring Within 7 Days |
Notification to be sent for all entitlements that are marked as "complete" and will expire in 7 days or less from the current date. Default: Disabled Email template: Entitlements - Expiring Soon |
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Entitlements Expiring Within 14 Days |
Notification to be sent for all entitlements that are marked as "complete" and will expire in 14 days or less from the current date. Default: Disabled Email template: Entitlements - Expiring Soon |
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Entitlements Expiring in Exactly 7 Days |
Notification to be sent for all entitlements that are marked as "complete" and will expire in exactly 7 days from the current date. Default: Disabled Email template: Entitlements - Expiring Soon |
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Entitlements Expiring in Exactly 14 Days |
Notification to be sent for all entitlements that are marked as "complete" and will expire in exactly 14 days from the current date. Default: Disabled Email template: Entitlements - Expiring Soon |
Notification Status
The Status attribute for a notification can be one of the following:
>Enabled: The notification is enabled and can be sent to recipients.
>Disabled: The notification is disabled and cannot be sent to recipients.
Editing Notifications
You can modify the attributes of a notification to customize it. The following table describes the attributes that can be updated for a notification:
| Attributes | Description | Required/Optional | Available for the following notifications |
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| Name | Name of the notification. | Required | All |
| Description | Additional information about the notification. | Optional |
All |
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Email Parameters |
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| Email Template | Name of the template file (.emst) on which the layout of the email is based. | N/A (Read-only) |
All |
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To Recipient |
Refers to the contact in the entitlement to whom the notification emails are sent. | N/A (Read-only) | All |
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Send Email to CC Email in Entitlements |
>When set to Yes, sends the notification emails to the CC Email addresses specified in the entitlement that is set to expire. >When set to No, notification emails are not sent to the CC Email addresses specified in the entitlement that is set to expire. Default: No |
Required |
>Entitlements Expiring Within 7 Days >Entitlements Expiring Within 14 Days >Entitlements Expiring in Exactly 7 Days >Entitlements Expiring in Exactly 14 Days |
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CC Recipients BCC Recipients |
Additional recipients to whom the notification emails are sent. You can set up to 15 email addresses. | Optional | All |
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Scheduling |
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| Execution Time (UTC) | Time of day when the notification must be sent. | Required | All except Product Upgrade |
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Occurrence |
The frequency for sending the notification: >Daily: Notification is sent every day. >Weekly: Notification is sent on the specified days of the week. >Monthly: Notification is sent on the specified day of the month. |
Required |
>Expired Entitlements >Entitlements Not Activated >Entitlements Expiring Within 7 Days >Entitlements Expiring Within 14 Days |
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Attributes specific to predefined notifications |
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| Product Name | Name of the product for which upgrade is available. | Optional | Product Upgrade |
| Not Activated in (days) | Number of days entitlement was not activated post creation. A notification is sent after the specified number of days has elapsed. This includes the current date. | Required | Entitlements Not Activated |
| Expiring in (days) | Number of days in which the entitlements will expire. | Required |
>Entitlements Expiring Within 7 Days >Entitlements Expiring Within 14 Days >Entitlements Expiring in Exactly 7 Days >Entitlements Expiring in Exactly 14 Days |
Actions for Notifications
The following table lists the actions available for notifications:
| Action | Description | |
|---|---|---|
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Edit |
Updates existing notification information. For details on editing notifications, see Editing an Entity. Note: All editable attribute values can be modified irrespective of the deployment status of a notification. |
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Enable |
Enables a disabled notification so that the email can be sent to recipients. |
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Disable |
Disables a notification so that the email cannot be sent to recipients. |