Customer Services

If you have been assigned the Customer Services role, you can manage the list of customers — you can define customers, change customer details, and manage customer access to Sentinel EMS.

You can enable or disable an EID for a customer, increase the number of available activations, and either activate Products at the line-item level (by selecting one or more Products to activate) or activate all of the Products in an entitlement simultaneously.

If a customer is unable for any reason to activate a Product remotely, you can activate the Product manually for the customer, using the EID and a Customer-to-Vendor (C2V) file for the customer’s Sentinel protection key. The output of the manual activation process is a Vendor-to-Customer (V2CP) file that can be sent to the customer. You can request that the customer return a C2V file to confirm that the Product has been activated.