Customer Portal - Activating Entitlements

To log in to the Customer Portal, customers click the link provided in the email they received. At the login screen, the customer enters an EID or email address.

If you specified in the entitlement that user registration is desired (or mandatory), the customer is requested (or required) to fill out a registration form.

The customer can then perform:

>Online activation, which is the process of activating the product on the same machine where the customer intends to use the activated product. The activation process is automatic and does not require any further action.

>Offline activation, which is the process of activating the product on one machine and then using the activated product on another machine. This process requires customers to provide a C2V file, which is generated on the target machine where the customer intends to use the product license. After activation, the customer must apply the license, which is in form of a V2CP file, on the target machine.

For more details on working with the Customer Portal, see Guide to the Sentinel EMS Customer Portal.