Configuring Lookup Parameters
Lookup parameters are the unique object identifiers that are used to map objects in back-end systems with entities in Sentinel EMS. In other words, you can use the lookup parameters to search for back-end objects in Sentinel EMS.
For example, Sentinel EMS provides various unique identifiers for an entitlement, such as EID, Ref ID1, Ref ID2, and External ID. You can choose one of these identifiers to map to an order, according to your preference, let us say, Ref ID1. So, you will be able to use Ref ID 1 to uniquely search for an order in Sentinel EMS.
The following are the EMS entities for which Sentinel Connect defines lookup parameters:
>Entitlement
>Channel Partner
>Partner User
>Customer
>Customer User
Steps
To configure lookup parameters:
1.Click Client Management in the left pane of the Sentinel Connect UI to open the Client Management page.
2.Click the Lookup Parameters tab.
3.Select or clear the checkboxes (see List of Lookup Parameters) according to your business requirement.
4.Click Save.
List of Lookup Parameters
|
Entity and Identifier |
Description |
|---|---|
|
Entitlement |
|
|
EID |
A unique identifier for the entitlement. This can be client-generated or EMS-generated. This is the default value. |
|
Ref ID 1 |
Reference identifier that identifies the entitlement in an external system. |
|
Ref ID 2 |
Reference identifier that identifies the entitlement in an external system. |
|
External ID |
External reference identifier that uniquely identifies the entitlement in an external system. |
|
Channel Partner |
|
|
Partner Identifier |
Unique identifier for the channel partner. |
|
Ref ID 1 |
Reference identifier that identifies the channel partner in an external system. |
|
Ref ID 2 |
Reference identifier that identifies the channel partner in an external system. |
|
External ID |
External reference identifier that uniquely identifies the channel partner in an external system. |
|
Customer |
|
|
Customer Identifier |
Unique identifier for the customer. |
|
Ref ID 1 |
Reference identifier that identifies the customer in an external system. |
|
Ref ID 2 |
Reference identifier that identifies the customer in an external system. |
|
CRM ID |
The customer relationship management identifier that uniquely identifies the customer in an external system. |
|
Customer Contact |
|
|
Contact Email |
Unique email address of the customer contact. |
|
Ref ID 1 |
Reference identifier that identifies the customer contact in an external system. |
|
Ref ID 2 |
Reference identifier that identifies the customer contact in an external system. |
|
External ID |
External reference identifier that uniquely identifies the customer contact in an external system. |
|
Product |
|
|
Product Name + Version |
Unique combination of product name and product version. |
|
Ref ID 1 |
Reference identifier that identifies the product in an external system. |
|
Ref ID 2 |
Reference identifier that identifies the product in an external system. |
|
External ID |
External reference identifier that uniquely identifies the product in an external system. |