Pre-built Connectors
You can use pre-built connectors to connect your ecosystem with Sentinel EMS. These connectors allow for out-of-the-box Sentinel Connect configurations directly from the UI of your business tools, eliminating the need to learn about APIs or write code. Think of them as add-ons that you configure from within the application.
The Field Data Mappers within these connectors are a set of UI forms that enable you to easily bind data from your business tool to a specific field in Sentinel EMS, and vice versa. This quick data field mapping allows you to create your integration flows instantly.
The following are the connectors supported in Sentinel Connect:
>Salesforce
>Zuora
>SAP
>MS Dynamics
NOTE With the out-of-the-box connector for MS Dynamics and Salesforce, Thales allows you to configure the mappings directly within the UI. For SAP and Zuora, mapping configurations are handled within Sentinel Connect.
Get Sentinel Connect for your Business Tool
Thales provides out-of-the-box connectors for various tools and platforms.
You can contact us if you do not see the connector you are looking for.
An Example – Salesforce Connector for Sentinel Connect
You can install and configure the Salesforce connector to connect with the Sentinel Connect application and facilitate data exchange between the applications.
Given below are a few screenshots to demonstrate how the Sentinel Connect configuration happens from within the Salesforce application:
Mapping Entitlement Fields
The Entitlement tab allows you to transfer order details from Salesforce to Sentinel EMS fields.
Mapping Customer Fields
The Customer tab allows you to transfer customer details from Salesforce to Sentinel EMS fields.
Mapping Channel Partner Fields
The Channel Partner tab allows you to transfer the channel partner details from Salesforce to Sentinel EMS fields.
Mapping Salesforce Values to Sentinel EMS Attributes
Previously, you could only map a data field from a pre-built connector to Sentinel EMS using the Field Mapper interface. Now, a new capability has been introduced for Salesforce Connector, enabling users to assign a fixed (or constant) value, whether string, integer, or Boolean data type, to any attribute (standard and custom attributes) in Sentinel EMS while mapping orders and quotes. This enhancement overcomes the previous limitation where only Salesforce fields could be mapped to Sentinel EMS attributes. By using fixed values in the data-mapping process, users can ensure consistent value mapping across all orders and prevent invalid data entry.
Steps to Map an Order Field
1.Go to Order Field Mapper in the Salesforce Connector UI.
2.Click plus (+) next to the field you want to map. This opens the screen to choose the field you want to map.
3.Select either Salesforce Field or Fixed Value.
•Salesforce field: Choose from the available fields in the list.
•Fixed Value: Enter a fixed value in the value input field. In case of a Boolean value, select 'True' or 'False'.
4. Click Save.
Supported Data Types for Fixed Values
You can enter fixed values of the following data types:
>String
>Integer
>Boolean (True/False)
For each attribute in the Quote or Order Field Mapper, the input is validated based on the selected data type before being mapped to Sentinel EMS.
NOTE Fixed values are not supported for date-type Sentinel EMS attributes. If you attempt to assign a fixed value to these date fields, the interface blocks the mapping and shows a restriction message.
The Fixed Values have the following data type considerations:
Standard Entity Fields: For standard Sentinel EMS entity fields such as entitlement attributes, the system respects the predefined attribute data type when mapping a fixed value. For instance, if 'refid1' is a string-type attribute, only string values are allowed to be assigned as fixed values.
Custom Attributes: For custom Sentinel EMS attributes, there is no data type validation when mapping fixed values. Unlike standard entities, all fixed values are treated as strings during mapping. Therefore, while users can input any data type (string, integer, or Boolean), they must ensure that the fixed values align with the attribute’s actual data type as defined in Sentinel EMS.
NOTE String values are limited to 255 characters due to Salesforce field constraints.
Mapping a User ID to Sentinel EMS for Salesforce Connector
Salesforce connector now supports a new field, userId, which has been added to the Users entity tab in the Field Mapper interface. You can view this on the Users page under User Attributes in the Sentinel EMS UI.
