Sentinel Connect Dashboard and Logs

When investing in integration tools, one of the driving factor is to gain efficiency in critical business processes and a high level of visibility into those processes. The insights into operational and customer consumption data puts you in more control of how you run the business and boost the customer success rate.

Sentinel Connect provides the following data analytics tools:

>Dashboard: To monitor and analyse the entitlement data of your customers.

>Transaction History: To trace the root of any issue faced by your customers.

>Request-Response and Message Logs: To troubleshoot the transactions issues in real-time.

Dashboard to Visualize Usage

Sentinel Connect dashboard provides at-a-glance view of the key business operations performed via Sentinel Connect. It visualizes the statistical information and acts as a business intelligence tool for you to track and analyse the entitlement and usage data.

You can track the following information using Sentinel Connect dashboard:

>Number of successful and failed entitlements created by each client

>Number of successful and failed activations for each client

>Number of transactions made by each customer

>Date of all transactions done over a period of time

You can export the dashboard data to a variety of formats, such as PNG and JPG.

Transaction Logs for Troubleshooting

Customers are the biggest asset of a business. To increase customer retention rate, it is important to address customer issues in real-time.

With Sentinel Connect, you have real-time access to the transaction logs and the complete request-response payloads. You can use this information for quick troubleshooting, which results in improving the existing customer’s experience.

The Transactions page provides the history of all transactions done through Sentinel Connect. You can filter transactions by the client name, days, or with the transaction ID.

The Transactions page displays the following information:

Transaction Data	Description
Client	Name of the client who did the transaction.
Service Account	Name of the client’s service account who did the transaction.
Message Type	Currently, all transactions are logged under the entitlement messaging queue.
Request ID	Unique ID of the transaction request.
Request Time	Time of receiving the transaction request.
Response Time	Time of receiving the transaction response.
Status	An HTTP status code indicating the status of the transaction request.

Request-Response and Message Logs

You can click the Info icon , in the Actions column to view detailed information of a transaction. On clicking this icon , you see Message Info and Log Info pages, which you can use for the following:

>Track the number of transactions made by each customer

>Track the source of the transaction made by each customer

>Analyse the request and response to diagnose the cause of errors