Configuring User Accounts

Once the client is configured, the next step is to create user accounts or user roles in Sentinel Connect.

Sentinel Connect supports multiple user accounts. Each role defines the scope of access, administrative authority, and ability to create and manage users within the platform.

The table below summarizes which user role to assign depending on the access level and responsibilities required:

If You Want To	Choose This Role	Access Type
Add and manage new clients (tenants)	Administrator	Sentinel Connect
Manage users, operations, and configuration within a specific client	Customer Admin	Sentinel Connect
Perform daily operational tasks and manage users inside a client (tenant)	Client (User)	Sentinel Connect
Automation, integrations, and connector workflows across systems	Service Account	Sentinel Connect API

>Administrator

Administrators are Thales administrators who have platform-wide authority across clients (tenants). With unrestricted access to all areas of the Sentinel Connect UI, an Administrator can perform the following actions:

•Create and provision new clients (tenants).

•Configure clients (tenants) from the Client Management page.

•Create, manage, and configure callouts for all clients (tenants).

An Administrator can create and manage the following roles:

•Administrator (same level)

•Customer Admin

•Client (user)

•Service Account

NOTE An Administrator does not have access to the Sentinel Connect API.

>Customer Admin

Customer Admins operate at the client (tenant) level and are responsible for managing their assigned client (tenant) after onboarding. They have full Sentinel Connect UI access within their client (tenant) scope and can perform configuration and operational activities specific to that client (tenant). With access limited to their own client (tenant), a Customer Admin can:

•Configure Client Management settings for the assigned client (tenant).

•Create, manage, and configure callouts within the scope of their client (tenant).

•Perform post-onboarding configuration and operational control.

A Customer Admin can create and manage the following roles within the same client (tenant):

•Customer Admin (same level)

•Client (user)

•Service Account

>Client (User)

Clients (users) perform operational activities within Sentinel Connect for their assigned client (tenant). Within Sentinel Connect, a Client (user) can enable or disable callouts status.

A Client (user) can create and manage the following roles:

•Client (user) (same level)

•Service Account

>Service Account

A Service Account user can access only the Sentinel Connect API. They perform system-to-system communication for automation, integrations, and connector workflows via the API.

A Service Account user can:

•Authenticate using token-based or secret-based credentials

•Call Sentinel Connect APIs for:

–Low-code API integrations

–No-code connector operations and automation tasks

NOTE

>Only Service Account users can authenticate with Sentinel Connect APIs.

>Service account users cannot access the Sentinel Connect UI.

Adding a User Account

To add a user account:

1.In the left pane, click User Accounts to display the User Accounts page.

2.Click Add User Account. The Add User Account dialog is displayed.

3.Enter the following details:

Field	Mandatory or Optional	Description
User Account Credentials
Username	Mandatory	A unique name to log in to Sentinel Connect UI or Sentinel Connect API.
Role	Mandatory	A user is assigned a role to indicate the actions the user can perform in Sentinel Connect. Possible values: >Administrator >Customer Admin >Client >Service
Client	Mandatory	Name of the client (tenant) with which you want to associate the new user. NOTE The Client field is not displayed if you are creating a user account with the Administrator role.
User Contact Information
Name	Mandatory	Name of the user.
Email	Mandatory	Email address of the user.
Country Code	Optional	The country code of the user.
Phone	Optional	Phone number of the user.

4.Click Save. The new user is created. The user account details are listed in the User Account page.

User Account Page

You can add and manage user accounts from the User Account page of Sentinel Connect. The User Account page lists the user accounts and their details as filled while adding the user. This page displays following additional information:

>Status of the client (user). Possible values:

•FORCE_CHANGE_PASSWORD
A new user is created with FORCE_CHANGE_PASSWORD status.

•CONFIRMED
The user needs to change the password on the first log in to Sentinel Connect, after which the status changes to CONFIRMED, indicating that the user has been successfully onboarded.

>Actions. Operations allowed on the user record.

•Edit User Account

•Delete User Account