Sentinel EMS Features
Centralized License Management Interface
Sentinel EMS enables you to improve license lifecycle management capabilities, reduce support costs, and enhance the end user experience by offering a centralized license management interface for employees, partners, and end users.
>Role-Based Vendor Portal – Easily create, implement, and manage users, roles, and privileges that will enable customer service, sales, marketing, fulfillment, and product management employees to use a single system to improve customer relations and product life cycle management.
>Visibility for Channel Partners—Empower your channel partners by granting them the ability to distribute entitlements of your product offering. Sentinel EMS provides the ability to track and bill your channel partners based on their consumption.
>End user Self-service Portal—Reduce support costs and enhance the user experience by enabling the end users to automatically purchase, activate, renew, and return products without needing to contact your customer support team.
A Complete Enterprise Software Licensing and Management Solution
Sentinel EMS when combined with
Sentinel Fit Enforcement
Sentinel Fit is a light-weight licensing solution that is intended for use with embedded devices. The Sentinel Fit run-time has an extremely small footprint and is limited to the minimal features that are required for a licensing system that runs on embedded devices.
Simplification of Licensing and Fulfillment Functions
Sentinel EMS enables you to simplify manual, time-consuming operational, compliance, and reporting functions throughout the entire license life-cycle. Automation of licensing fulfillment, activation, and management processes enables you to maximize profitability and improve business operations.
>License Fulfillment & Delivery Automation – Minimize time-consuming manual data entry and tracking functions to eliminate errors, save time, and reduce fulfillment costs by automating licensing and entitlement functions.
>Quick & Easy Product Configuration—Reduce development and inventory costs while shortening time to market by enabling fulfillment teams, customers, and channel partners to quickly and easily build and deploy new product packages and license models without involving IT or engineering.
>Decoupled Entitlement Creation & Activation Functions—You can decouple entitlement management from software development functions. A order taker can directly create entitlements without any dependency on the development team.
Data Collection & Reporting
Sentinel EMS enables more effective product marketing, sales, and management by providing data collection and reporting features that allow you to more accurately forecast your renewal, upgrade, and budgeting figures, as well as determine how products are being deployed and used.
Options to collect user registration data, track entitlements, and monitor activation trends not only improve the efficacy and ROI of sales, marketing, and product management, but also provides software vendors with direct access to the end users who activate and use the product.
Usage collection, aggregation, and reporting tools provide the additional capability to process data and turn it into invaluable intelligence that can fuel business decisions and ensure compliance and customer satisfaction.
Data Import and Export Feature
Sentinel EMS enables you to import external customers, contacts, features, products, entitlements, and download data
Appropriate logging and error reporting is provided to ensure that you can identify discrepancies and take action for errors. Users with admin role in Sentinel EMS can import data.
Enhanced Notification
Sentinel EMS provides options to define the rules for sending notifications to customers, contacts, and registered users. Rules have been provided to define a notification. You can customize a notification, based on the rule and send it to recipients. The subject and content of the notification email are determined by the rule that defines the notification. You can configure the system to notify you or your end users when upgrade for a product is available, when entitlements are about to expire, or when a feature is not being used.
Support for Electronic Software Delivery
Sentinel EMS provides support for Electronic Software Delivery (ESD), which is a solution meant to allow users to download software products over the Internet. Electronic delivery only costs a fraction of the cost of physical media delivery, due to elimination of shipping and storage costs.
Sentinel EMS provides a mechanism for management and fulfillment of software via electronic delivery.
Flexible System Integration
Sentinel EMS is designed to support any licensing system. Sentinel EMS provides you with a means to centrally manage disparate licensing systems and offers a single interface for your employees, channel partners, and end users for managing software licenses.
>Back Office Integration Options—Reduce or eliminate costly and time-consuming manual processes by integrating directly with your ERP and CRM system or by leveraging a modern inter-system communication implementation like an ESB.
>License Generator Agnostic Design—Simplify the fulfillment processes and ease the pain of complex mergers and acquisitions with a single management system for all your license generators and enforcement technologies.
Device Name
Device Name in Sentinel EMS is the friendly representation of the locking information of a device. You can assign a device name to locking information, which can then be used to perform activation. Locking information comprises the locking criteria and the locking value, which are generally difficult to remember. Assigning a device name to the locking information makes it easier to remember and identify it. Therefore it makes it easier to connect to the device whenever you need to activate a license for it. Device Name enables vendors to view all activations of a device.
Sentinel EMS allows you to enable device locking. For details, see the
Sentinel Professional Services and Technical Support
The Gemalto Professional Services team is available to help you plan for and implement Sentinel EMS, allowing you to fully realize its benefits in an optimal time frame. The Gemalto Technical Services organization provides worldwide telephone, email, and Internet-based support to our customers. Our Gemalto Service Guarantee ensures that you consistently receive the highest level of service.