Diagnostics
This page enables you to:
>view and extract operating information for the Sentinel License Manager to which you are currently logged in
>assist in diagnosing problems
>generate a diagnostics report (in HTML) for technical support
>generate an ID file for the local machine. (This file can be sent to a host machine on a different network so that the host machine can generate a detachable license for the local machine.)
To access this page:
From the navigation pane, go to the Diagnostics page.
Diagnostics Parameters
The following information is displayed on the Diagnostics page:
| Item | Description |
|---|---|
| License Manager Version |
Version of the Sentinel License Manager to which you are currently logged in |
| Computer Name |
Name of the host machine on which the Sentinel License Manager resides and its related Process ID (PID) |
| Host Operating System |
Name and version of the operating system on the host machine on which the Sentinel License Manager is running |
| LM Protocols |
Current Sentinel License Manager protocols. Values are IPv4 (IPv4 only), or IPv4, IPv6 (IPv4 and IPv6) |
| Uptime |
Length of time that this session of Sentinel License Manager has been running |
Creating a Machine Identity File
Occasionally it is necessary to create a file containing the machine identity details of a remote recipient machine. This information is required in order for a host machine to identify which machine a detached license will be attached to.
To create the machine identity file:
From the navigation pane, go to the Diagnostics page. Click the Create ID File button next to the Computer Name parameter.
Generating a Diagnostics Report
Thales Technical Support may request that you generate a Diagnostics Report in HTML.
To generate a Diagnostics report:
From the navigation pane, go to the Diagnostics page. Click the Generate Report button at the bottom of the page.