Licensing API Status Codes

No.	Status Code	Description	End User Action	Developer Action
0	StatusOk	Request completed successfully.
1	InvalidAddress	Request exceeds the Sentinel protection key memory file.	Contact the vendor's technical support.	Check the offset or length of the Sentinel key's memory.
2	InvalidFeature	Invalid program number option.
3	NotEnoughMemory	The system is out of memory.	Check for the system issue or use larger memory hardware.
4	TooManyOpenFeatures	The application has too many open login sessions.
5	AccessDenied	Access to the Feature, Sentinel protection key, or functionality was denied.	Contact the vendor's technical support.	Check with Thales support.
6	IncompatibleFeature	The Legacy decryption method is not compatible with this Feature.
7	ContainerNotFound	The Sentinel protection key was not found.	Insert or install a key.
8	BufferTooShort	The encrypted or decrypted data length is too short to execute the method call.	Contact the vendor's technical support.	Increase the data length.
9	InvalidHandle	Invalid login handle passed to a method.	Contact the vendor's technical support.	Use the valid handle to log in.
10	InvalidFile	The specified file ID is not recognized by the API.	Contact the vendor's technical support.	Validate the file identifier in the application to prevent operations on a non-existing memory file. Ensure that the correct memory field is passed.
11	DriverTooOld	The installed driver or daemon is too old. Install a more recent version of the Run-time Environment.	Upgrade to the latest driver (RTE) or version.
12	NoTime	The Real-time clock and V-Clock are not available.	Contact the vendor's technical support.	Check for the real-time clock as it is not available.
13	SystemError	Generic error from host system call.	Contact the vendor's technical support.	Generic error.
14	DriverNotFound	The hardware key driver was not found.	Install the driver (RTE).
15	InvalidFormat	An invalid license update or an invalid format string was passed.	Contact the vendor's technical support.	Check the format parameter to create well-formed XML.
16	RequestNotSupported	Unable to execute the method in this context; the requested functionality is not supported.	Check if the requested operation is allowed in this context.
17	InvalidUpdateObject	The binary data passed to the method does not contain a valid update.	Contact the vendor's technical support.	The system does not generate a valid V2C file. Generate a new V2C file for the customer.
18	KeyIdNotFound	A Sentinel protection key with the requested key ID was not found.	Contact the vendor's technical support.	Ensure that the base license is present on the end user's machine before applying the V2C update.
19	InvalidUpdateData	Required XML tags were not found. OR Contents in binary data are missing or invalid.	Contact the vendor's technical support.	Use the correct file, as the data in the V2C file may be incorrect.
20	UpdateNotSupported	The update request is not supported by the Sentinel protection key.
21	InvalidUpdateCounter	An update counter mismatch has occurred.	Contact the vendor's technical support.	Check with Thales support.
22	InvalidVendorCode	An invalid vendor code was passed to the function.	Contact the vendor's technical support.	Use the correct vendor code when calling Sentinel LDK Licensing APIs.
23	EncryptionNotSupported	The Sentinel protection key does not support the encryption type currently in use. You may have an obsolete key.
24	InvalidTime	The date or time value passed is outside the supported range.	Contact the vendor's technical support.	Check the time parameter passed in the API. It may be out of range.
25	NoBatteryPower	The battery for the HL Time key or HL NetTime key is depleted.
26	UpdateNoAckSpace	Acknowledge the data requested by the update, but the `ack_data` parameter is `NULL`.	Contact the vendor's technical support.	Check the ACK data parameter in the hasp_update API. It should not be null.
27	TerminalServiceDetected	An application is running on a remote desktop (terminal server).	Ensure that the licensed application is not accessed using remote desktop.
28	FeatureNoteImplemented	The requested Feature type is not implemented.
29	UnknownAlgorithm	An unrecognized algorithm was used in an H2R or V2C file.	Contact the vendor's technical support.	The vendor should use the correct clone protection scheme.
30	InvalidSignature	Signature verification operation failed.	Contact the vendor's technical support to get a new V2C file.	The vendor generates a new V2C file based on the latest C2V file provided by the end user.
31	FeatureNotFound	The requested Feature was not found.	Contact the vendor's technical support.	The requested Feature ID is not available.
32	NoLog	Access log is not enabled.
33	LocalComErr	A communication error occurred between the API and the local Sentinel License Manager.	Check if the server is running.
34	UnknownVcode	The vendor code is not recognized by the API library.		Check the vendor code file provided by Thales.
35	InvalidXmlSpec	An invalid XML login specification was passed to a function.	Contact the vendor's technical support.	Check the login scope parameter.
36	InvalidXmlScope	The XML scope is not valid.		Check the scope parameter.
37	TooManyKeys	The scope matches too many Sentinel protection keys.		Use the correct scope parameter.
38	TooManyUsers	Too many concurrent user sessions are connected.	Wait for others to finish using the protected application or contact your sales representative to increase the concurrency count.
39	BrokenSession	A login session was interrupted due to updates to the license.	Rerun the application after completing the license changes.
40	RemoteCommErr	A communication error occurred between the local and remote Sentinel License Managers.	Check the network connectivity and rerun the application.
41	FeatureExpired	The Feature has expired.	Contact the vendor's technical support.
42	TooOldLM	The existing version of the Sentinel License Manager does not support the API request.	Upgrade the Sentinel License Manager(RTE).
43	DeviceError	For a Sentinel SL key, an input/output error occurred in the secure storage area. OR For a Sentinel HL key, a USB communication error occurred.	Contact the vendor's technical support.	Check with Thales support.
44	UpdateBlocked	Update installation is not permitted - the update was already applied.	This license is already applied to this machine and cannot be reapplied.
45	TimeError	System time has been tampered with.	Contact the vendor's technical support.	Check if the system time tampering is performed on the machine.
46	SecureChannelError	Communication error occurred in the secure channel.	Contact the vendor's technical support.
47	CorruptStorage	The secure storage area of the Sentinel SL protection key is corrupted.	Contact the vendor's technical support.	Check with Thales support.
48	VendorLibNotFound	The customized vendor library (haspvlib_<vendorID>.*) cannot be located.	Install the RTE.
49	InvalidVendorLib	The vendor library cannot be loaded.	Contact the vendor's technical support.	Check with Thales support.
50	EmptyScopeResults	Unable to locate any Feature that matches the scope.		Check the scope parameter.
51	VMDetected	The license does not allow running the application on a virtual machine.	Contact the vendor's technical support for a license update for a VM enabled license.
52	HardwareModified	The Sentinel SL key is locked to a different machine.	Contact the vendor's technical support.
53	UserDenied	Login is denied because of user restrictions.	Contact your administrator.
54	UpdateTooOld	Attempting to apply a V2C file that has already been applied.	Check if this update is already applied.
55	UpdateTooNew	Attempting to apply V2C files for a Sentinel protection key in the incorrect sequence	Ensure you install the V2C file in order.
56	VendorLibOld	Your vendor library version is not supported by the current version of the Licensing API.	Upgrade the vlib (RTE).
57	UploadError	An attempt to check in a file (such as V2C or H2R) using the Admin Control Center failed due to an invalid format.	Contact the vendor's technical support.
58	InvalidRecipient	Invalid XML RECIPIENT parameter.		Check the recipient parameter, which applies to both rehost and detach operations.
59	InvalidDetachAction	Invalid XML ACTION parameter.		Check the action parameter.
60	TooManyProducts	The scope specified in hasp_transfer() does not identify a unique Product.		Check the action parameter.
61	InvalidProduct	Invalid Product information.	Contact the vendor's technical support.	Check if the license is either a trial type or a remote type.
62	UnknownRecipient	The update can only be applied to the Recipient specified in hasp_transfer() and not to this machine.	Ensure you apply the license to the correct recipient.
63	InvalidDuration	The duration is invalid.		Check the duration parameter.
64	CloneDetected	Cloned Sentinel SL secure storage area was detected.	Ensure the license is used on the correct machine.
65	UpdateAlreadyAdded	The specified V2C or or V2CP update was already installed in the License Manager service.	Check if latest V2C received is being reapplied.	Ignore it.
66	HaspInactive	The specified key ID identifies an inactive key.	Contact the vendor's technical support.	Check if any V2C files are missing from the end user's machine.
67	NoDetachableFeature	No detachable Feature exists.		Ensure you deliver the detachable license.
68	TooManyHosts	The specified scope does not identify a unique host.	Contact the vendor's technical support.	Check the scope parameter to ensure it resolves to a unique host.
69	RehostNotAllowed	Rehost action is not allowed for the specified key ID.		Ensure that the rehostable license is delivered.
70	LicenseRehosted	The original license has been rehosted to another machine.	The rehost license has already been generated for another machine and cannot be re-applied to the host machine.
71	RehostAlreadyApplied	An old rehost license cannot be applied. A rehost-counter mismatch occurred.	The rehost license has already been applied to this machine and cannot be applied again.
72	CannotReadFile	A V2C or V2CP file was not found, or access was denied.	Contact the vendor's technical support.	Check with Thales support.
73	ExtensionNotAllowed	The license cannot be extended because the number of detached licenses is greater than the number of concurrent licenses allowed.	While requesting an extension for a detached license, ensure you provide the same concurrency as in the previous detached license.
74	DetachDisabled	Detaching the license is not allowed because the Product contains a VM-disabled Feature, and the host machine is a virtual machine.	Ensure the license is rehosted to a physical machine.
75	RehostDisabled	You cannot rehost the license to a virtual machine.	Ensure the license is rehosted to a physical machine.
76	DetachedLicenseFound	The user attempted to format an SL-AdminMode key or to migrate an SL-Legacy key to an SL-AdminMode key. However, a Product is currently detached from the key.	Cancel the detach operation on the detached licenses and retry this action.
77	RecipientOldLm	The fingerprint of the target machine was collected using tools (RUS utility or Licensing API) earlier than Sentinel LDK v.7.0.	Upgrade the RTE on the target machine to the latest version and regenerate the fingerprint.
78	SecureStoreIdMismatch	A secure storage ID mismatch occurred.	Contact the vendor's technical support.
79	Duplicatehostname	The license is locked to a specific hostname; however, two or more machines with this hostname were found on the network.	Ensure you remove the machine with the duplicate hostname from the network.
80	MissingLM	The Sentinel License Manager is required for this operation.	Install Sentinel LDK License Manager if it is not already installed, and ensure the LM service is up and running.
81	FeatureInsufficientExecutionCount	A protected application tried to consume or reserve multiple executions while logging in to a Feature. However, the license does not contain the number of executions that were requested.	Contact the vendor's technical support for an updated license with the required execution count.
82	ImcompatiblePlatform	The function is attempting to perform an operation that is not compatible with the target platform.	Contact the vendor's technical support with the vendor when this status code appears.	Check with Thales support.
83	HaspDisabled	The protection key is disabled due to suspected tampering.	Share the C2V file with the vendor for appropriate action.
84	SharingViolation	The protection key is not accessible due to a USB sharing violation.
85	KilledSession	The session is interrupted due to a network malfunction or is manually interrupted from the Admin Control Center.	Restart the application.
86	VsDetected	The license does not allow installing the application on a virtual machine.	Ensure the machine has no virtual storage enabled. Remove the virtual storage to continue using this license.
87	IdentityRequired	A client identity is required to run this application.	The end user raises a technical support issue to obtain the identity string required to perform this operation.
88	IdentityUnauthenticated	The client identity is not authenticated.	Contact the vendor's technical support.
89	IdentityDisabled	The client identity is disabled.	Contact your sales representative, as the client identity is disabled.
90	IdentityDenied	The client identity does not have the required permissions.	Contact your sales representative, as the client does not have the required permissions for the operation.
91	IdentitySharingViolation	Your license is in use on a different machine.	Wait for the other session to finish and try again, as a session with this identity string already exists. If the error persists, contact your sales representative.
92	IdentityTooManyMachines	The maximum number of machines usable by the client identity has been reached.	Contact the vendor's technical support.
93	IdentityServerNotReady	(For device-based licenses) The license server is not ready to authenticate.	Contact the vendor's technical support.
94	UpdateOutOfSync	Attempting to install a V2C file with an update counter that is out of sync with the update counter in the Sentinel protection key.	Share the current C2V file with the vendor and request an updated V2C file.	Obtain the current C2V file from the customer and generate a new V2C file.
95	RemoteSharingViolation	There were multiple attempts to access the protection key from a remote machine using a proxy.	Contact the vendor's technical support.
96	CloudSessionOccupiedRemotely	A cloud licensing session was released because the client requested the seat from a different location.	Contact the vendor's technical support.
97	CloudMissingAuthorization	Cloud licensing authorization is required to use this license.	Contact the vendor's technical support.
98	InvalidNetworkSeats	Invalid seat value in network detach. The seat count cannot be decreased when modifying a detach.	While modifying an existing detached license, do not reduce the seats below the already detached seat count. Check the existing detached seat count and update accordingly.
99	NetworkDetachDisabled	Network detach of seats with concurrency is disabled on a Product with only unlimited-concurrency Features.	This product includes all features with unlimited concurrency. Network detach is allowed only for features with finite concurrency. Contact your sales representative for an updated product.
100	CloudNotSupp	The required functionality is not supported for cloud licenses.	Contact the vendor's technical support.
101	CloudNotTrusted	Only trusted licenses can be installed in the trusted license storage.		Ensure the cloud enabled licenses are provided for trusted storage.
102	CloudStorageCommErr	A communication error occurred with the license storage.	Ensure stable internet connectivity to the license server or contact your sales representative.
103	IdentityExpired	The client identity has expired.	Contact the vendor's technical support to extend the expiration date for their identity.
104	InvOption	The option value specified for the API function is not valid.	Check the option parameter passed in the hasp_update_session API.
105	CloudStorageBusy	The license server is overloaded. Retry the operation in a few seconds.	Contact the vendor's technical support or contacts the admin.
106	MachineDenied	This machine cannot be used because the fingerprint is invalid or not accessible.	Contact the vendor's technical support or contacts the admin.
107	MachineDisabled	The application license is not accessible because this machine is disabled.	Contact the vendor's technical support or contacts the admin.
108	IdentityRateLimitExceeded	The rate at which identity requests are received exceeded the contracted limit. Try again later.	Contact the vendor's technical support or contacts the admin.
109	FeatureStartDateNotReached	The start date for the Feature has not yet arrived.	Contact the vendor's technical support or contacts the admin.	Notify the user about the feature start date in the application.
110	TemporarilyNotAvailable	The identity is temporarily not accessible. Try again in a few seconds.	Retry after some time.
111	ConflictingAuthenticationMethods	You cannot use both an identity string and a JWT for the same server address.	Contact the vendor's technical support.	Check with Thales support.
112	AccessTokenIsInvalid	The JWT or LM access token is invalid. Restart the operation.	Contact the vendor's technical support.	Check with Thales support.
113	AccessTokenExpired	The JWT or LM access token has expired. Restart the operation	Contact the vendor's technical support.	Check with Thales support.
400	NoApiDylib	Unable to locate the dynamic library for this vendor code.
401	InvApiDylib	The dynamic library for this vendor code cannot be loaded, possibly due to corruption.
402	IncompleteApiDylib	The dynamic library for this vendor code is too old, and a requested function was not found.
500	InvalidObject	Object was incorrectly initialized.
501	InvalidParameter	An invalid function parameter was specified.
502	AreadyLoggedIn	Attempting to log in twice to the same object.
503	AlreadyLoggedOut	Attempting to log out twice from the same object.
525	OperationFailed	Incorrect use of system or platform.
600	NoExtblock	An internal error occurred: No classic memory extension block is available.
650	InvPortType	An internal error occurred: Invalid port type.
651	InvPort	An internal error occurred: Invalid port value.
652	HaspDotNetDllBroken	The .NET DLL appears to be broken.
698	NotImplemented	The requested functionality is not supported.
699	InternalError	An internal error occurred in the API.

0

StatusOk

Request completed successfully.

1

InvalidAddress

Request exceeds the Sentinel protection key memory file.

Contact the vendor's technical support.

Check the offset or length of the Sentinel key's memory.

2

InvalidFeature

Invalid program number option.

3

NotEnoughMemory

The system is out of memory.

Check for the system issue or use larger memory hardware.

4

TooManyOpenFeatures

The application has too many open login sessions.

5

AccessDenied

Access to the Feature, Sentinel protection key, or functionality was denied.

Contact the vendor's technical support.

Check with Thales support.

6

IncompatibleFeature

The Legacy decryption method is not compatible with this Feature.

7

ContainerNotFound

The Sentinel protection key was not found.

Insert or install a key.

8

BufferTooShort

The encrypted or decrypted data length is too short to execute the method call.

Contact the vendor's technical support.

Increase the data length.

9

InvalidHandle

Invalid login handle passed to a method.

Contact the vendor's technical support.

Use the valid handle to log in.

10

InvalidFile

The specified file ID is not recognized by the API.

Contact the vendor's technical support.

Validate the file identifier in the application to prevent operations on a non-existing memory file. Ensure that the correct memory field is passed.

11

DriverTooOld

The installed driver or daemon is too old. Install a more recent version of the Run-time Environment.

Upgrade to the latest driver (RTE) or version.

12

NoTime

The Real-time clock and V-Clock are not available.

Contact the vendor's technical support.

Check for the real-time clock as it is not available.

13

SystemError

Generic error from host system call.

Contact the vendor's technical support.

Generic error.

14

DriverNotFound

The hardware key driver was not found.

Install the driver (RTE).

15

InvalidFormat

An invalid license update or an invalid format string was passed.

Contact the vendor's technical support.

Check the format parameter to create well-formed XML.

16

RequestNotSupported

Unable to execute the method in this context; the requested functionality is not supported.

Check if the requested operation is allowed in this context.

17

InvalidUpdateObject

The binary data passed to the method does not contain a valid update.

Contact the vendor's technical support.

The system does not generate a valid V2C file. Generate a new V2C file for the customer.

18

KeyIdNotFound

A Sentinel protection key with the requested key ID was not found.

Contact the vendor's technical support.

Ensure that the base license is present on the end user's machine before applying the V2C update.

19

InvalidUpdateData

Required XML tags were not found.
OR
Contents in binary data are missing or invalid.

Contact the vendor's technical support.

Use the correct file, as the data in the V2C file may be incorrect.

20

UpdateNotSupported

The update request is not supported by the Sentinel protection key.

21

InvalidUpdateCounter

An update counter mismatch has occurred.

Contact the vendor's technical support.

Check with Thales support.

22

InvalidVendorCode

An invalid vendor code was passed to the function.

Contact the vendor's technical support.

Use the correct vendor code when calling Sentinel LDK Licensing APIs.

23

EncryptionNotSupported

The Sentinel protection key does not support the encryption type currently in use. You may have an obsolete key.

24

InvalidTime

The date or time value passed is outside the supported range.

Contact the vendor's technical support.

Check the time parameter passed in the API. It may be out of range.

25

NoBatteryPower

The battery for the HL Time key or HL NetTime key is depleted.

26

UpdateNoAckSpace

Acknowledge the data requested by the update, but the ack_data parameter is NULL.

Contact the vendor's technical support.

Check the ACK data parameter in the hasp_update API. It should not be null.

27

TerminalServiceDetected

An application is running on a remote desktop (terminal server).

Ensure that the licensed application is not accessed using remote desktop.

28

FeatureNoteImplemented

The requested Feature type is not implemented.

29

UnknownAlgorithm

An unrecognized algorithm was used in an H2R or V2C file.

Contact the vendor's technical support.

The vendor should use the correct clone protection scheme.

30

InvalidSignature

Signature verification operation failed.

Contact the vendor's technical support to get a new V2C file.

The vendor generates a new V2C file based on the latest C2V file provided by the end user.

31

FeatureNotFound

The requested Feature was not found.

Contact the vendor's technical support.

The requested Feature ID is not available.

32

NoLog

Access log is not enabled.

33

LocalComErr

A communication error occurred between the API and the local Sentinel License Manager.

Check if the server is running.

34

UnknownVcode

The vendor code is not recognized by the API library.

Check the vendor code file provided by Thales.

35

InvalidXmlSpec

An invalid XML login specification was passed to a function.

Contact the vendor's technical support.

Check the login scope parameter.

36

InvalidXmlScope

The XML scope is not valid.

Check the scope parameter.

37

TooManyKeys

The scope matches too many Sentinel protection keys.

Use the correct scope parameter.

38

TooManyUsers

Too many concurrent user sessions are connected.

Wait for others to finish using the protected application or contact your sales representative to increase the concurrency count.

39

BrokenSession

A login session was interrupted due to updates to the license.

Rerun the application after completing the license changes.

40

RemoteCommErr

A communication error occurred between the local and remote Sentinel License Managers.

Check the network connectivity and rerun the application.

41

FeatureExpired

The Feature has expired.

Contact the vendor's technical support.

42

TooOldLM

The existing version of the Sentinel License Manager does not support the API request.

Upgrade the Sentinel License Manager(RTE).

43

DeviceError

For a Sentinel SL key, an input/output error occurred in the secure storage area.
OR
For a Sentinel HL key, a USB communication error occurred.

Contact the vendor's technical support.

Check with Thales support.

44

UpdateBlocked

Update installation is not permitted - the update was already applied.

This license is already applied to this machine and cannot be reapplied.

45

TimeError

System time has been tampered with.

Contact the vendor's technical support.

Check if the system time tampering is performed on the machine.

46

SecureChannelError

Communication error occurred in the secure channel.

Contact the vendor's technical support.

47

CorruptStorage

The secure storage area of the Sentinel SL protection key is corrupted.

Contact the vendor's technical support.

Check with Thales support.

48

VendorLibNotFound

The customized vendor library (haspvlib_<vendorID>.*) cannot be located.

Install the RTE.

49

InvalidVendorLib

The vendor library cannot be loaded.

Contact the vendor's technical support.

Check with Thales support.

50

EmptyScopeResults

Unable to locate any Feature that matches the scope.

Check the scope parameter.

51

VMDetected

The license does not allow running the application on a virtual machine.

Contact the vendor's technical support for a license update for a VM enabled license.

52

HardwareModified

The Sentinel SL key is locked to a different machine.

Contact the vendor's technical support.

53

UserDenied

Login is denied because of user restrictions.

Contact your administrator.

54

UpdateTooOld

Attempting to apply a V2C file that has already been applied.

Check if this update is already applied.

55

UpdateTooNew

Attempting to apply V2C files for a Sentinel protection key in the incorrect sequence

Ensure you install the V2C file in order.

56

VendorLibOld

Your vendor library version is not supported by the current version of the Licensing API.

Upgrade the vlib (RTE).

57

UploadError

An attempt to check in a file (such as V2C or H2R) using the Admin Control Center failed due to an invalid format.

Contact the vendor's technical support.

58

InvalidRecipient

Invalid XML RECIPIENT parameter.

Check the recipient parameter, which applies to both rehost and detach operations.

59

InvalidDetachAction

Invalid XML ACTION parameter.

Check the action parameter.

60

TooManyProducts

The scope specified in hasp_transfer() does not identify a unique Product.

Check the action parameter.

61

InvalidProduct

Invalid Product information.

Contact the vendor's technical support.

Check if the license is either a trial type or a remote type.

62

UnknownRecipient

The update can only be applied to the Recipient specified in hasp_transfer() and not to this machine.

Ensure you apply the license to the correct recipient.

63

InvalidDuration

The duration is invalid.

Check the duration parameter.

64

CloneDetected

Cloned Sentinel SL secure storage area was detected.

Ensure the license is used on the correct machine.

65

UpdateAlreadyAdded

The specified V2C or or V2CP update was already installed in the License Manager service.

Check if latest V2C received is being reapplied.

Ignore it.

66

HaspInactive

The specified key ID identifies an inactive key.

Contact the vendor's technical support.

Check if any V2C files are missing from the end user's machine.

67

NoDetachableFeature

No detachable Feature exists.

Ensure you deliver the detachable license.

68

TooManyHosts

The specified scope does not identify a unique host.

Contact the vendor's technical support.

Check the scope parameter to ensure it resolves to a unique host.

69

RehostNotAllowed

Rehost action is not allowed for the specified key ID.

Ensure that the rehostable license is delivered.

70

LicenseRehosted

The original license has been rehosted to another machine.

The rehost license has already been generated for another machine and cannot be re-applied to the host machine.

71

RehostAlreadyApplied

An old rehost license cannot be applied. A rehost-counter mismatch occurred.

The rehost license has already been applied to this machine and cannot be applied again.

72

CannotReadFile

A V2C or V2CP file was not found, or access was denied.

Contact the vendor's technical support.

Check with Thales support.

73

ExtensionNotAllowed

The license cannot be extended because the number of detached licenses is greater than the number of concurrent licenses allowed.

While requesting an extension for a detached license, ensure you provide the same concurrency as in the previous detached license.

74

DetachDisabled

Detaching the license is not allowed because the Product contains a VM-disabled Feature, and the host machine is a virtual machine.

Ensure the license is rehosted to a physical machine.

75

RehostDisabled

You cannot rehost the license to a virtual machine.

Ensure the license is rehosted to a physical machine.

76

DetachedLicenseFound

The user attempted to format an SL-AdminMode key or to migrate an SL-Legacy key to an SL-AdminMode key. However, a Product is currently detached from the key.

Cancel the detach operation on the detached licenses and retry this action.

77

RecipientOldLm

The fingerprint of the target machine was collected using tools (RUS utility or Licensing API) earlier than Sentinel LDK v.7.0.

Upgrade the RTE on the target machine to the latest version and regenerate the fingerprint.

78

SecureStoreIdMismatch

A secure storage ID mismatch occurred.

Contact the vendor's technical support.

79

Duplicatehostname

The license is locked to a specific hostname; however, two or more machines with this hostname were found on the network.

Ensure you remove the machine with the duplicate hostname from the network.

80

MissingLM

The Sentinel License Manager is required for this operation.

Install Sentinel LDK License Manager if it is not already installed, and ensure the LM service is up and running.

81

FeatureInsufficientExecutionCount

A protected application tried to consume or reserve multiple executions while logging in to a Feature. However, the license does not contain the number of executions that were requested.

Contact the vendor's technical support for an updated license with the required execution count.

82

ImcompatiblePlatform

The function is attempting to perform an operation that is not compatible with the target platform.

Contact the vendor's technical support with the vendor when this status code appears.

Check with Thales support.

83

HaspDisabled

The protection key is disabled due to suspected tampering.

Share the C2V file with the vendor for appropriate action.

84

SharingViolation

The protection key is not accessible due to a USB sharing violation.

85

KilledSession

The session is interrupted due to a network malfunction or is manually interrupted from the Admin Control Center.

Restart the application.

86

VsDetected

The license does not allow installing the application on a virtual machine.

Ensure the machine has no virtual storage enabled. Remove the virtual storage to continue using this license.

87

IdentityRequired

A client identity is required to run this application.

The end user raises a technical support issue to obtain the identity string required to perform this operation.

88

IdentityUnauthenticated

The client identity is not authenticated.

Contact the vendor's technical support.

89

IdentityDisabled

The client identity is disabled.

Contact your sales representative, as the client identity is disabled.

90

IdentityDenied

The client identity does not have the required permissions.

Contact your sales representative, as the client does not have the required permissions for the operation.

91

IdentitySharingViolation

Your license is in use on a different machine.

Wait for the other session to finish and try again, as a session with this identity string already exists. If the error persists, contact your sales representative.

92

IdentityTooManyMachines

The maximum number of machines usable by the client identity has been reached.

Contact the vendor's technical support.

93

IdentityServerNotReady

(For device-based licenses) The license server is not ready to authenticate.

Contact the vendor's technical support.

94

UpdateOutOfSync

Attempting to install a V2C file with an update counter that is out of sync with the update counter in the Sentinel protection key.

Share the current C2V file with the vendor and request an updated V2C file.

Obtain the current C2V file from the customer and generate a new V2C file.

95

RemoteSharingViolation

There were multiple attempts to access the protection key from a remote machine using a proxy.

Contact the vendor's technical support.

96

CloudSessionOccupiedRemotely

A cloud licensing session was released because the client requested the seat from a different location.

Contact the vendor's technical support.

97

CloudMissingAuthorization

Cloud licensing authorization is required to use this license.

Contact the vendor's technical support.

98

InvalidNetworkSeats

Invalid seat value in network detach. The seat count cannot be decreased when modifying a detach.

While modifying an existing detached license, do not reduce the seats below the already detached seat count. Check the existing detached seat count and update accordingly.

99

NetworkDetachDisabled

Network detach of seats with concurrency is disabled on a Product with only unlimited-concurrency Features.

This product includes all features with unlimited concurrency. Network detach is allowed only for features with finite concurrency. Contact your sales representative for an updated product.

100

CloudNotSupp

The required functionality is not supported for cloud licenses.

Contact the vendor's technical support.

101

CloudNotTrusted

Only trusted licenses can be installed in the trusted license storage.

Ensure the cloud enabled licenses are provided for trusted storage.

102

CloudStorageCommErr

A communication error occurred with the license storage.

Ensure stable internet connectivity to the license server or contact your sales representative.

103

IdentityExpired

The client identity has expired.

Contact the vendor's technical support to extend the expiration date for their identity.

104

InvOption

The option value specified for the API function is not valid.

Check the option parameter passed in the hasp_update_session API.

105

CloudStorageBusy

The license server is overloaded. Retry the operation in a few seconds.

Contact the vendor's technical support or contacts the admin.

106

MachineDenied

This machine cannot be used because the fingerprint is invalid or not accessible.

Contact the vendor's technical support or contacts the admin.

107

MachineDisabled

The application license is not accessible because this machine is disabled.

Contact the vendor's technical support or contacts the admin.

108

IdentityRateLimitExceeded

The rate at which identity requests are received exceeded the contracted limit. Try again later.

Contact the vendor's technical support or contacts the admin.

109

FeatureStartDateNotReached

The start date for the Feature has not yet arrived.

Contact the vendor's technical support or contacts the admin.

Notify the user about the feature start date in the application.

110

TemporarilyNotAvailable

The identity is temporarily not accessible. Try again in a few seconds.

Retry after some time.

111

ConflictingAuthenticationMethods

You cannot use both an identity string and a JWT for the same server address.

Contact the vendor's technical support.

Check with Thales support.

112

AccessTokenIsInvalid

The JWT or LM access token is invalid. Restart the operation.

Contact the vendor's technical support.

Check with Thales support.

113

AccessTokenExpired

The JWT or LM access token has expired. Restart the operation

Contact the vendor's technical support.

Check with Thales support.

400

NoApiDylib

Unable to locate the dynamic library for this vendor code.

401

InvApiDylib

The dynamic library for this vendor code cannot be loaded, possibly due to corruption.

402

IncompleteApiDylib

The dynamic library for this vendor code is too old, and a requested function was not found.

500

InvalidObject

Object was incorrectly initialized.

501

InvalidParameter

An invalid function parameter was specified.

502

AreadyLoggedIn

Attempting to log in twice to the same object.

503

AlreadyLoggedOut

Attempting to log out twice from the same object.

525

OperationFailed

Incorrect use of system or platform.

600

NoExtblock

An internal error occurred: No classic memory extension block is available.

650

InvPortType

An internal error occurred: Invalid port type.

651

InvPort

An internal error occurred: Invalid port value.

652

HaspDotNetDllBroken

The .NET DLL appears to be broken.

698

NotImplemented

The requested functionality is not supported.

699

InternalError

An internal error occurred in the API.

HaspStatus Enumeration