Troubleshooting

The first part of this appendix provides a checklist to help you solve some of the most common problems that your customers might encounter when using the Sentinel HL keys. The second part lists specific problems you or your customers may experience, together with the solutions.

Sentinel HL keys conform to the highest standards of quality assurance. However, like any other PC peripheral device, a Sentinel HL key might not operate on certain PC configurations because of faulty equipment or improper installation. This appendix can help you in such a situation.

In addition to the information in this appendix, you can access the Sentinel Knowledge Base at:

https://supportportal.thalesgroup.com/csm/?id=kb_home_page

The Knowledge Base contains a comprehensive listing of solutions to general and specific problems.

To avoid potential difficulties, ensure you are using current Sentinel LDK software versions. Contact your local Thales representative for the latest updates, or visit the Thales downloads page at:

https://cpl.thalesgroup.com/software-monetization/sentinel-drivers