Canceling Product Licenses

In certain circumstances, it may be necessary to cancel the license terms for one or more Features in a Product that has been delivered to a customer. For example:

>To revoke a deployed license

>To cancel the license for a Product that has been returned before its license terms have expired

A Cancellation Product can be defined for the Product, with values that cancel previous license terms. This Cancellation Product can be used whenever the license terms of the original Product need to be cancelled.

The process of canceling the license terms of a specific instance of a Product can include the following stages:

1.When the original Product needs to be cancelled, a Customer-to-Vendor (C2V file) is requested from the customer, containing the required license information.

2.An order for the Cancellation Product is defined and produced.

3.If the Product license is being moved to another computer, a new order for the original Product is produced with the appropriate details.

4.The changed license information is sent to the customer.

5.An acknowledgment receipt is returned by the customer when the change has been implemented.

For additional information on C2V files and on defining and producing orders, see Sentinel LDK Entitlements, Production, and Development Tasks.

Defining a Cancellation Product

Before you start to define a Cancellation Product, ensure that you have the following information available:

>The name of the Product to be cancelled

>The Batch Code associated with the Product to be cancelled

>A Product Name that identifies the Cancellation Product and is unique in the selected Batch Code (mandatory). The maximum length for a Product Name is 50 characters.

>A description (free text) that provides additional information about the Cancellation Product, for example, the reason it is required (optional)

>The Features to be cancelled

Specifying License Terms or Memory for a Cancellation Product

The options for defining the license terms for a Cancellation Product are exactly the same as for a Modification Product. For additional information, see Specifying License Terms and Memory for a Modification Product.

Example: Canceling a License

Scenario: A new customer, TOP Construction, purchased a one-year rental license for the HQ Design Lite Product. After three months, the customer wants to cancel the license and receive a refund.

HQ Software defines a Cancellation Product for the HQ Design Lite Product, with the license terms cancelled for all the Features in the Product. This Cancellation Product is only defined once—it can subsequently be used whenever required in similar circumstances.

TOP Construction is asked to send a Customer-to-Vendor (C2V) file. The file is received and processed in Sentinel LDK-EMS.

A Protection Key Update order is defined and produced for the HQ Design Lite Cancellation Product. The resulting Vendor-to-Customer (V2C) file containing the changed license details is sent to TOP Construction. TOP Construction applies the V2C file, then generates and returns a C2V file, confirming that the license cancellation has been applied. HQ Software then issues a refund.

For additional information on C2V and V2C files, and on defining and producing orders, see Sentinel LDK Entitlements, Production, and Development Tasks.