Channel Partners
A channel partner is a company that partners with you to market and sell your products. Sentinel LDK-EMS enables you to allow your channel partners to access Sentinel LDK-EMS functionality to assist them in servicing their customers.
>You can define channel partners on the
>You can associate each channel partner with one or more Products from the catalog.
>You can associate entitlements with a channel partner. When you open a screen to add Products to an entitlement, only Products associated with the channel partner are listed.
>You can list all entitlements associated with a given channel partner.
>You can designate users of Sentinel LDK-EMS as Channel Partner users. A Channel Partner user must be associated with a specific channel partner.
Each Channel Partner user is authorized to perform the following actions in Sentinel LDK-EMS for their associated channel partner:
•Create and manage their own end-user customers. Channel Partner users can see only their own customers. They cannot see the customers of other channel partners or customers of the software vendor.
•View, produce, and activate entitlements for their customers. Channel Partner users can see only committed entitlements that are associated with their channel partner.
•Resend emails for entitlements for their customers.
•Display product keys for entitlements for their customers.
•Check in, browse, and view details of C2V files for their customers.
To perform many of the activities associated with channel partner functionality, you must obtain the Channel Partner module for your Sentinel LDK Master license.
The table that follows indicates which activities require the Channel Partner module.
| Activity | Requires Channel Partner Module |
|---|---|
| Define channel partner on the Customers > Channel Partners tabbed page. | No |
| Associate an entitlement with a channel partner; list entitlements associated with a channel partner. | No |
| Associate a channel partner with one or more Products from the catalog. | Yes |
| Designate a user of Sentinel LDK-EMS as a Channel Partner user. | Yes |
| Log in to Sentinel LDK-EMS as a Channel Partner user and perform functions related to the relevant channel partner (described in this section). When a Channel Partner user opens a screen to add Products to an entitlement, only Products associated with the channel partner will be listed. | Yes |