Customer Services

If you have been assigned the Customer Services role, you can manage the list of customers — you can define customers, change customer details, and mark customers as obsolete.

You can enable or disable a Product key for a customer, or increase the number of activations available for a Product key.

If a customer is unable for any reason to activate a Product remotely, you can activate the Product manually for the customer, using the Product Key and a Customer-to-Vendor (C2V) file for the customer’s Sentinel protection key. The output of the manual activation process is a Vendor-to-Customer (V2C) file that can be sent to the customer. You can request that the customer return a C2V file to confirm that the Product has been activated.

For additional information on C2V files, see Processing C2V Information.