Withdrawing and Deleting Entitlements

Under certain circumstances, you may need to withdraw an entitlement before it has been produced, or if it has been only partly produced. For example: If the customer cancels the order or significantly changes the order requirements.

If the entitlement is not yet in the production queue (Queued status), you can delete it. An entitlement cannot be deleted after it has been added to the production queue. You can, however, remove the entitlement from the production queue by reopening it. This changes the status of the entitlement to Draft.

A Draft entitlement is no longer available for production, but its content are available to view for reference.

You can delete an entitlement that is marked as a Draft. For additional information on editing and deleting entitlements, see the Sentinel EMS User Guide for Sentinel LDK.