Downloads
A download is a software application that is delivered to you using Electronic Software Delivery (ESD). The ESD solution enables you to download software products over the Internet, instead of using physical media, such as CDs and DVDs. Sentinel EMS customer portal lets you manage all your downloads in one convenient location—the Downloads page.
The Downloads Page
In the navigation pane, click Downloads to open the Downloads page.
Viewing Download Information
For each download, there are several details available on the Downloads page. The following table explains these download details:
| Attribute | Description |
|---|---|
| Name | Name of the download. |
| Description | Additional information about the download. |
| Release Date |
Release date of the download. |
| Products | The list of products that are associated with the download. A Show All link is available when multiple products are associated with a download. Clicking the Show All link expands the list to display all associated products. |
|
|
|
| Name | Name of the product associated with the download. |
| Actions |
Actions that can be performed for the associated product: >Download: This action button allows you to download the file corresponding to the listed product. >Copy Link: This action copies the URL of the download file to the clipboard. |
|
Associated Downloads tab: Other download files associated with the current download. Examples can be an End User License Agreement (EULA) or a ReadMe file for an installer.
|
|
| Name | Name of the associated download. |
| Actions |
Actions that can be performed on the associated download: >Download: This action button allows you to download the associated download file. >Copy Link: This action copies the URL of the download file to the clipboard. |
Download Status
The status for a download can be:
>Disabled: Disabled downloads are visible but cannot be downloaded from the customer portal. The Download button and the Copy Link option are not available for a disabled download.
>Enabled: Downloads are available with their products on the customer portal. The Download button and the Copy Link option are available for enabled downloads.
Search Parameters for Downloads
You can use the search bar to filter the list of downloads based on the following search parameters:
>AID: Activation ID of an activated product associated with a download.
>Associated Download Name: Name of an associated download.
>Description: Description of a download.
>EID: Entitlement ID of an entitlement that contains a product associated with a download.
>Name: Name of a download.
>Product Name: Name of a product associated with a download.
For information on how to search, see Searching an Entity
Actions for Downloads
The following table lists the actions available for downloads:
| Action | Description | |
|---|---|---|
|
Download the file defined with the download definition. If more than one product is associated with a download, then the Download button appears corresponding to the product in the expanded list. For information on the steps to download a file, see Downloading a File. | |
|
Copy the URL for the download file to the clipboard. For information on the steps to copy a download URL, see Copying a Download Link. |
Downloading a File
To download files:
1.From the navigation pane, select Downloads to view the Downloads page.
2.Click the Download button to download the linked download file.
For multiple products, the Download button appears corresponding to the product name in the expanded product list. If only a single product is associated with a download file, then the Download button appears corresponding to the listed download.
Copying a Download Link
To copy a download link:
1.From the navigation pane, select Downloads to view the Downloads page.
2.In the Actions column, click 
(More Actions), and then click Copy Link to copy the URL of the download file to the clipboard.