The Customer Portal Workspace

When you log in to the Sentinel EMS customer portal, a page similar to the following appears:

The following table lists the components and information available in the Sentinel EMS customer portal:

Menu Item	Option	Description
	Navigation Pane	Lists the menu options for navigating the customer portal.
	Entity Pages	Displays the page that was accessed from the menu items listed in the Navigation Pane.
	Search Field	Used to filter entity information displayed on the page. For more information, see Searching an Entity.
	Sort button	Sorts the records in the entity grid. For more information, see Sorting an Entity.
	Pagination Bar	Helps you navigate between pages and provides information about the number of records displayed in the grid. For more information, see Using the Pagination Bar.

Navigating the Customer Portal

The navigation pane is available across all customer portal pages and lists the options to navigate the customer portal user interface.

The following table describes the menu items in the navigation pane:

Menu Item	Description
Entitlements	Entitlements are orders produced for the products and product suites* A product suite is a combination of products that are sold together.. For more information, see Entitlements.
Activations	Activation refers to a method of generating a product license. For more information, see Activations.
Downloads	Downloads are associated with products and downloaded over the internet. For more information, see Downloads.

Searching an Entity

The search bar is available on all pages linked to each menu item. It is used for searching and filtering the grid that appears on the entity page.

To search an entity:

1.Select a search criterion from the left drop-down list. For example, Product Name is a search criterion for all catalog entities. The search bar is displayed below:

2.Enter a search value, for the search criteria. As soon as the search value is entered, the Search Pattern drop-down list appears:

3.Select a Search Pattern from one of the following:

•Exact: Filters records after matching the exact search value entered.

•Partial: Filters records based on partial match with the search value.

•Starts with: Filters records based on the initial characters of the search criterion matching the search value entered.

4.Repeat the above steps to add multiple search criteria. For multiple search criteria, records are filtered to show all criteria met.

Sorting an Entity

You can sort columns by clicking the entity attribute name (column name).

> ▲: Sorts the records in the entity grid in ascending order.

> ▼: Sorts the records in the entity grid in descending order.

The sort button appears highlighted for the column on which the entity grid is sorted. In the following example, the entity grid below is sorted by Creation Date in descending order.

Using the Pagination Bar

The pagination bar below the entity records is used to view and navigate through the entity list. This bar helps control the page view of this list. An example of the pagination bar is displayed below:

The following table explains the components of a pagination bar:

Label	Description
	Specifies the record numbers and the total number of records listed for an entity. The format is <record number from> - <record number to> of <total number of records>. For example, 1 - 5 of 30 in the above image specifies record number 1 to 5 of total 30 records of the entity is displayed. For an entity, 10 records are displayed on a page by default.
	The currently displayed page. For example, page 1 is displayed in the above image.
	These page numbers specify the separate pages where the entity records have been distributed.
	The Page Size drop-down list specifies the number of records to be displayed in each page.