Sentinel EMS Features
Centralized License Management Interface
Sentinel EMS enables you to improve license lifecycle management capabilities, reduce support costs, and enhance the end user experience by offering a centralized license management interface for employees, partners, and end users.
>Role-Based Vendor Portal—Easily create, implement, and manage users, roles, and privileges that will enable customer service, sales, marketing, fulfillment, and product management employees to use a single system to improve customer relations and product life cycle management.
>Support for Channel Partners—Empower your channel partners by granting them the ability to distribute entitlements of your product offering. Sentinel EMS provides the ability to track and bill your channel partners based on their consumption.
>Self-Service Customer Portal for End Users—Reduce support costs and enhance the user experience by enabling the end users to automatically purchase, activate, renew, and return products without needing to contact your customer support team.
A Complete Enterprise Software Licensing and Management Solution
Combining Sentinel EMS with
Sentinel LDK Enforcement
Sentinel LDK is Thales’s industry-leading software protection and licensing solution. It provides cutting edge security technologies for the utmost in copy protection, a range of license models and entitlement fulfillment options, and out-of-the-box tools that facilitate quick integration and deployment. supports hardware-, software- and cloud-based licensing and includes a range of APIs to allow software vendors to automate and tailor the implementation to their unique business requirements.
Simplification of Licensing and Fulfillment Functions
Sentinel EMS enables you to simplify manual, time-consuming operational, compliance, and reporting functions throughout the entire license lifecycle. Automation of licensing fulfillment, activation, and management processes enables you to maximize profitability and improve business operations.
>License Fulfillment & Delivery Automation – Minimize time-consuming manual data entry and tracking functions to eliminate errors, save time, and reduce fulfillment costs by automating licensing and entitlement functions.
>Quick & Easy Product Configuration—Reduce development and inventory costs while shortening time to market by enabling fulfillment teams, customers, and channel partners to quickly and easily build and deploy new product packages and license models without involving IT or engineering.
>Decoupled Entitlement Creation & Activation Functions—You can decouple entitlement management from software development functions. An order taker can directly create entitlements without any dependency on the development team.
>Batch Entitlement Creation—With Sentinel EMS, you can create entitlements as a batch. The process involves creating a single entitlement in draft state and then configuring it to be generated as a batch by specifying the quantity to be generated. This feature enables you to create large batches of entitlements eliminating the need for small, and low-volume production cycles. For details, see Configuring a Batch Entitlement.
Data Collection & Reporting
Sentinel EMS enables more effective product marketing, sales, and management by providing data collection and reporting features that allow you to more accurately forecast your renewal, upgrade, and budgeting figures, as well as determine how products are being deployed and used.
Options to collect user registration data, track entitlements, and monitor activation trends not only improve the efficacy and ROI of sales, marketing, and product management, but also provides software vendors with direct access to the end users who activate and use the product.
Usage collection, aggregation, and reporting tools provide the additional capability to process data and turn it into invaluable intelligence that can fuel business decisions and ensure compliance and customer satisfaction.
Data Import and Export
Sentinel EMS enables users with an admin role in Sentinel EMS to import external customers, contacts, features, products, entitlements, and download data.
You can import data in CSV or JSON format. You can export existing customer, contact, features, products, entitlement and download information in JSON format.
Appropriate logging and error reporting is provided to ensure that you can identify discrepancies and take action for errors.
Enhanced Notification
Sentinel EMS provides options to define the rules for sending notifications to customers, contacts, and registered users. Rules have been provided to define a notification. You can customize a notification, based on the rule and send it to recipients. The subject and content of the notification email are determined by the rule that defines the notification. You can configure the system to notify you or your end users when upgrade for a product is available, when entitlements are about to expire, or when a feature is not being used.
Support for Electronic Software Delivery
Sentinel EMS provides support for Electronic Software Delivery (ESD), which is a solution meant to allow users to download software products over the Internet. Electronic delivery only costs a fraction of the cost of physical media delivery, due to elimination of shipping and storage costs.
Sentinel EMS provides a mechanism for management and fulfillment of software via electronic delivery.
Flexible System Integration
Sentinel EMS is designed to support any licensing system. Sentinel EMS provides you with a means to centrally manage disparate licensing systems and offers a single interface for your employees, channel partners, and end users for managing software licenses.
>Back Office Integration Options—Reduce or eliminate costly and time-consuming manual processes by integrating directly with your ERP and CRM system or by leveraging a modern inter-system communication implementation like an ESB.
>Agnostic License Generator Design—Simplify the fulfillment processes and ease the pain of complex mergers and acquisitions with a single management system for all your license generators and enforcement technologies.
Sentinel Professional Services and Technical Support
The Thales Professional Services team is available to help you plan for and implement Sentinel EMS, allowing you to fully realize its benefits in an optimal time frame. The Thales Technical Services organization provides worldwide telephone, email, and Internet-based support to our customers. Our Thales Service Guarantee ensures that you consistently receive the highest level of service.