Business Operations Handled by Sentinel Connect

When you integrate Sentinel EMS into your ecosystem, there are various key business operations that you want to perform on daily basis and without much manual intervention. Sentinel Connect provides simple and quick solutions to these business operations enabling you to handle them in the optimized way possible.

Some of the common business operations that Sentinel connect helps you handle are:

Business Scenario	How Sentinel Connect Handles it?
New subscription: You want to create a subscription order for a customer where the products are available to the customer for a longer duration and the future payments are processed automatically.	A new subscription order requires capturing customer information, product details, subscription duration, etc. Sentinel Connect creates an entitlement corresponding to order with all the required details.
New trial: You want to generate a lead by offering your products on trial to a customer for a limited duration.	Create an entitlement for the customer with the number of days the product can be used for.
Convert trial: You want to convert a trial customer into a paid customer.	Update the entitlement end date and add or remove line items as required.
Renew subscription: Your customers want to continue their subscriptions into the next billing cycle.	Update the end date in the entitlement for the customer.
Renew subscription with upselling: You want to renew existing subscriptions with new or upgraded products compared to what you initially sold.	Update the entitlement end date and add more line items.
Renew subscription with reduced tier: You want to renew existing subscriptions with a lesser number of products compared to what you previously sold to customers.	Update the entitlement end date and remove line items. NOTE There are dependencies on the license model and catalog setup.
Cancel subscription: You want to cancel the subscription for a customer.	Cancel or close the entitlement for the customer.
View order details: You want to view the entitlement details of a customer.	Get the entitlement data for viewing.
Retrieve entitlement data on demand	See Data Synchronization.