Channel Partners
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New to Sentinel EMS?
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Who Is a Channel Partner?
A channel partner is an organization that is allowed to resell the software vendor's products. End users can buy directly from the software vendor or from its channel partners.
A channel partner can have multiple channel partner users, who can use the Sentinel EMS Channel Partner portal to manage entitlements for their channel partners. The following functions can be performed by a channel partner user:
>Log on to Sentinel EMS channel partner portal (after a channel partner user has been added by the software vendor).
>View entitlement details.
>Activate entitlements.
Channel Partner Status
The Status attribute available on the Channel Partners page specifies the following status of a channel partner:
>Enabled: The channel partner user can log on to Sentinel EMS.
>Disabled: The channel partner user is blocked from logging on to Sentinel EMS.
Prerequisites for Creating a Channel Partner
Channel Partner Management permission (role) to create and manage channel partners.
Creating a Channel Partner
From the navigation pane, select Channel Partners to view the Channel Partners page. The Add Channel Partner button on this page is used to create a channel partner using the page given below:
Channel Partner Attributes
The following table explains the attributes that are used to create a channel partner:
| Attribute | Description | Required/Optional | Valid Values |
|---|---|---|---|
| Name | Name of the channel partner. | Required |
>Alphanumeric >1 to 250 characters >Sentinel EMS allows two or more channel partners with the same name. >Two or more channel partner with the same name are distinguished using the channel partner identifier |
| Identifier |
Unique identifier for the channel partner. If value of Channel Partner ID is not specified, it is automatically generated by the system. |
Optional |
>Must be unique |
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Additional Attributes |
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| External ID | External reference identifier that identifies the channel partner in an external system. | Optional |
>Unique across Sentinel EMS for all channel partners. >Alphanumeric >0 to 100 characters |
| Ref ID 1 | Reference identifier that identifies the channel partner in an external system. | Optional |
>Alphanumeric >0 to 100 characters |
| Ref ID 2 | Reference identifier that identifies the channel partner in an external system. | Optional |
>Alphanumeric >0 to 100 characters |
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Billing and Shipping Address Attributes Billing Address |
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| Street/PO Box | Street address or the post office box details of the channel partner for billing statements (for example credit card statements). | Optional | 0 to 100 characters |
| City | City of the channel partner. | Optional | 0 to 30 characters |
| State/Province | State or province of the channel partner. | Optional | 0 to 30 characters |
| Country | Country of the channel partner. | Optional | 0 to 30 characters |
| ZIP Code / Postal Code | ZIP or postal code of the channel partner. | Optional | 0 to 50 characters |
| Use as Shipping Address |
>Select Yes to use the same address for both billing and order shipment. > Select No to expand the pane and specify a different Shipping Address for receiving orders. |
Yes (default) OR No | |
Actions for a Channel Partner
The following table lists the actions available for channel partners:
| Action | Description | ||
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Updates information for an existing channel partner. Note: If an entitlement marked as "complete" is associated with a channel partner, a confirmation is required when you edit the channel partner details. |
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Deletes a channel partner. You can delete a channel partner for whom no entitlement has been generated. |
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Prevents the channel partner from logging on to Sentinel EMS. | ||
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Re-enables a channel partner that is marked as disabled, enabling the channel partner to access Sentinel EMS. |
