Sentinel ESDaaS User Guide

ESDaaS stands for Electronic Software Delivery as a Service, a service hosted over the Internet and managed by Thales to enable software vendors to globally distribute their software content digitally. Sentinel ESDaaS is fully integrated with Sentinel EMS.

In contrast to the default ESD functionality available with Sentinel EMS, ESDaaS is a premium offering that is available with a subscription plan. ESDaaS allows users to download software products via the Internet. By eliminating the need for physical media like CDs and DVDs, ESDaaS helps vendors optimize software distribution costs and enables Sentinel EMS customers to effortlessly download software products anytime and anywhere.

Sentinel EMS ESDaaS offers the following advantages:

>Cost Elimination for Physical Delivery: Electronic delivery significantly reduces expenses associated with physical media distribution by eliminating shipping and storage costs.

>Improves customer experience: ESDaaS ensures rapid, secure, and continuous 24x7 access to entitled software, mitigating support costs arising from customers downloading incorrect software. Customers have instant access to entitled downloads from any location with fast download speeds. The easy-to-use interface displays downloads available across all products and allows customers to filter their downloads by product. ESDaaS acts as a one-stop shop for licensing and Electronic Software Distribution (ESD) requirements for a customer. Maintenance-based and hot-fix downloads are available to reduce support calls and ensure that customers have continuous access to the latest enhancements and features.

>Identifies upsell opportunities: By providing visibility to what software has been downloaded and by whom, ESDaaS helps vendors to identify upsell opportunities.

>Accelerates revenue recognition: ESDaaS helps recognize revenue as soon as customers download the software.

>On-Demand Scalability: Supports considerable file sizes (up to 20 GB) to handle both low-volume and high-volume releases efficiently.

>Reporting: Provides advanced ready-made reports to monitor your uploads and downloads by entitlement, product, and usage.

>Robust Security: ESDaaS prioritizes reliability with a 99.99% availability rate. ESDaaS ensures secure downloads by generating secure download links and complies with export regulations. Leveraging the Amazon CloudFront CDN with hundreds of edge servers, ESDaaS focuses on performance and distribution. It generates secure signed URLs ensuring controlled access and allows to use URLs for up to 16 hours, balancing convenience with security measures.