Product Engagement
The Home page contains the Product Engagements dashboard. It provides an overview of all the accounts that the Sales or Customer Success user owns.
The following entitlement data points are available:
| Field | Description |
|---|---|
| Account Name | The Salesforce account name of the customer. |
| Product Name |
The product name in Sentinel EMS purchased by the customer. |
| Purchased | The total purchased quantity of the product that has not expired. |
| Activated | The total activated quantity of the product that has not expired. |
| Activated % | The percentage of activation of the product that has not expired. |
| Remaining | The purchased quantity of the product that is not yet activated and not expired. |
| Next Expiry | Date of next expiry, formatted as YYYY-MM-DD. |
| Days until Next Expiry | Days until next expiry of the product. The dashboard is sorted in ascending order of this field. |
| Quantity in Next Expiry | The quantity of the product that expires in the next expiry. |
NOTE
>The dashboard includes only entitlements and line items from Sentinel EMS that are in the Enabled (Completed) state. It does not include entitlements and line items in Draft, Disabled, or Closed states.
>In the case that multiple customers in Sentinel EMS are mapped to a single Salesforce account, then all purchase and activation data for the common products is aggregated.