User Types and User Roles in Sentinel LDK-EMS

Sentinel LDK-EMS is a role-based application. The functions and tasks that you can perform are determined by the user type and user roles assigned to you by the Sentinel LDK Administrator.

The following user types exist:

>Vendor

This is a Sentinel LDK-EMS user within the software vendor's organization. The access rights and functionality that are available to each user are determined by the specific roles that are assigned to the user.

>Channel Partner

This is a Sentinel LDK-EMS user in a channel partner's organization. This type of user is limited to a range of activities that relate to the specific channel partner.

NOTE   The roles, access rights, and functionality described in the following sections are not relevant for users of the Sentinel LDK-EMS Customer Portal.

The roles, access rights and functionality for the Vendor and Channel Partner user types are described in greater detail in the sections that follow.

Vendor

The table that follows describes the out-of-the-box roles that can be assigned to a vendor user. (Almost all of the tasks listed in the table relate to functionality in Sentinel LDK-EMS.

Role	Authorized Tasks	Learn More
Product Manager	Define and manage Features and Products	>Preparing Your Sentinel LDK Licensing Plan >Implementing Your Sentinel LDK Licensing Plan
Entitlement Manager	Define and manage customers and channel partners Enter and manage entitlements	Sentinel LDK Entitlements, Production, and Development Tasks
Production	Produce entitlements	Sentinel LDK Entitlements, Production, and Development Tasks
Customer Services	Define and manage customers and channel partners Manage Product activations	Sentinel LDK Administration and Customer Services
Report Generation	Run and view reports Schedule generation of and arrange distribution of reports.	Generating Sentinel LDK Reports
Development	Perform development-related tasks Operate Sentinel LDK ToolBox and Sentinel LDK Envelope	Sentinel LDK Entitlements, Production, and Development Tasks
Batch Code Admin	Can perform the following functions for the assigned Batch Codes: >Manage Sentinel LDK users >Maintain Sentinel LDK Master license >Configure system settings >Generate reports >Manage scheduled reports	Sentinel LDK Administration and Customer Services
Super User	Can perform the following functions for all Batch Codes: >Manage Sentinel LDK users >Maintain Sentinel LDK Master license >Configure system settings >Generate reports >Manage scheduled reports	Sentinel LDK Administration and Customer Services

The “admin” user is authorized to perform all functions in Sentinel LDK. Only the admin user can assign the Super User role to another user.

Channel Partner User

A Sentinel LDK-EMS user that is associated with a specific channel partner is referred to as a Channel Partner user.

A Channel Partner user can perform the following functions for the relevant channel partner customers:

>Create and manage end-user customers.

>View, produce, and activate entitlements.

>Resend emails for entitlements.

>Display product keys for entitlements.

>Check in, browse, and view details of C2V files.

All other Sentinel LDK-EMS functionality is blocked for this type of user. When a Channel Partner user logs in to Sentinel LDK-EMS, the landing page is the Entitlements page.

To designate a user as a Channel Partner user, you must first obtain the Channel Partner module for your Sentinel LDK Master license. For more information, see Channel Partner Module.

For more information on channel partner functionality in Sentinel LDK-EMS, see Channel Partners.