Role-based Access

Sentinel EMS is a role-based application, meaning that various users in your organization responsible for performing various entitlement-related tasks—such as product management, sales, order generation, fulfillment, and customer support—can log on and manage their specific functions. Roles are a set of permissions for using different functionalities in Sentinel EMS.

Roles are assigned to various users (employees in your organization) so that they can log on to the Sentinel EMS portal. Every user accessing Sentinel EMS must have an associated role that provides login access as well as permissions to perform specific tasks.

NOTE   Sentinel EMS also provides role-based authorization using Microsoft Windows Active Directory. This allows users to log in to Sentinel EMS if they have an account in the organization's Active Directory domain. Refer to the Sentinel EMS User Guide for details.

For example:

>Product Manager: Creates new features, products, downloads, and suites without needing to view purchase order details.

>Sales Operator: Generates entitlements against purchase orders.

>Customer Manager: Manages customers and contacts.

>Customer Care Executive: Views entitlement-related information.

If Sentinel EMS is used across different divisions, distributed geographically in your organization, then each division can be identified as a different market group. Under each market group, specific catalog elements and their entitlements are shown. Market groups define an access level by mapping users and catalog elements.