Managing Entitlements

Relevant for: Order generation and production staff with 'Entitlement Manager' or 'Production' roles

After the product manager defines Features and Products in Sentinel LDK-EMS, the order generation staff can generate Entitlements for the Products. Entitlement generation means producing orders for the defined Products. Entitlements provide your customers the right to use your Products within the mutually agreed terms.

Each Entitlement is identified by a unique Entitlement ID (EID). The Products associated are identified by unique Product Keys. Each Entitlement also contains information on the number of copies of the product that the customer can use and the duration of use.

You manage Entitlements from the Entitlements tab (Entitlements > Entitlements). The left pane displays a list of all Entitlements and provides the following information about each Entitlement:

Type

		Order for Product Keys
		Order for Sentinel HL Keys
		Order for Protection Key Update

Created On

The date and time the Entitlement was created.

Customer

Name of the Customer who placed the order.

Status

The current status of the Entitlement.

Filtering and Searching the List of Entitlements

The Search field in the Entitlements list supports both text search and wild card search. For details, see Wild Card and Text Searches in Entitlements and Product Selection Screens.

1.In the Batch Code list, select the Batch Code in which you want to search for the Entitlement.If only one Batch Code is available, the Batch Code is displayed instead of the list.

2.Select a search option:

Option	Description
All	Searches in all categories except for Status. To search Entitlements using multiple values, enter the values in the search box, separated by a space. For example, you may want to search for an Entitlement with a specific EID and Key ID. The result will include all Entitlements with either of the two values. (See AND Search.)
EID	Searches by Entitlement ID.
Customer Name	Searches by customer name. Includes an auto-complete search feature. As you enter text, matching values are displayed. You can select a value from the list.
Email	Searches by customer e-mail address.
Channel Partner	Searches by channel partner name. Includes an auto-complete search feature. As you enter text, matching values are displayed. You can select a value from the list.
Channel Partner E-mail	Searches by channel partner e-mail address.
Status	Searches by status, for example, Draft or Queued.
Ref ID 1	Searches by Ref ID 1, which can be any information that was entered to identify the Entitlement in another system, for example, the order code in your company's ERP system.
Ref ID 2	Searches by Ref ID 2, which can be any information that was entered to identify the Entitlement in another system, for example, the order code in your company's ERP system.
Key ID	Searches by the Sentinel protection key ID. Only entitlements with a Completed or Acknowledged status are displayed.

3.Enter the search string.

4.Click Search . The list shows the relevant search results.

NOTE When you search entitlements using Key ID, only entitlements that have a Completed or Acknowledged status are displayed.

Viewing the Details of an Entitlement

Select an entitlement from the left pane to view the details under the Entitlement Details section in the right pane.

Tasks for Managing Entitlements

In the Entitlements page, select the required Batch Code from the Batch Code list. The Entitlements for the selected Batch Code are displayed. You can do the following where applicable.

New Entitlement	Create a new Entitlement for a Customer. For details, see Creating an Entitlement.
	View or (where applicable) modify the details of the selected Entitlement.
> Activate	Activate the Product Keys in an Entitlement for the end user. For details, see Generating a V2C or V2CP File to Manually Activate a Product.
> Copy	Create a copy of the selected Entitlement that you can modify as needed. For details, see Creating an Entitlement.
> Disable	Disable the Entitlement—the Entitlement can no more be produced.
> Delete	Delete the selected Entitlement if it is in Draft state.
> Enable	Re-enable the selected Entitlement.
> Queue	Add the Entitlement to the production queue. This, changes the status of the selected Entitlement to Queued.
> Previous Activations	View activations that are already performed for a Product key. Available for Product keys for which at least one activation has been performed. For details, see Viewing Previous Activations for a Product Key.
> Produce	Produce the Entitlement. For details, see Producing Sentinel LDK Entitlements.
> Reopen	Changes the status of the selected Entitlement to Draft, allowing the Entitlement to be modified. Available for Entitlements with the following statuses: >Queued—The Entitlement is ready for production. Re-opening the Entitlement removes it from the production queue. >Product Keys Generated—Product Keys for one or more Products in the entitlement were already generated. Re-opening the Entitlement cancels the generated Product keys.
> Resend Email	Re-send an Entitlement certificate e-mail to the original recipients or to other recipients. Available only for Product Key-type Entitlements with certain statuses. For details, see Resending an Entitlement Certificate E-mail.