Getting Started with the Customer Portal
The customer portal is a web-based solution that offers an easy-to-use interface for license management. You can use the customer portal to activate your products
Logging In
Sentinel EMS provides the following options to log in to the customer portal. You might see one or more of these options depending on the configuration.
>EID: Log in using an entitlement ID (EID) that was sent to you by email. For details, see Login Using EID.
>PKID: Log in using the PKID (product key ID) that was sent to you by email. For details, see Login Using PKID.
>Email: Log in using the email address and password that you received by email. For details, see Login Using Email.
>Vendor: (Available only for vendors) Log in using your administrator credentials for the vendor portal. For details, see Login Using Vendor Credentials.
Login Using EID
To log in to the customer portal using an EID:
1.Enter the Sentinel EMS customer portal URL in the address bar of a web browser and press Enter. The login page appears.
2.Click the EID tab (if it does not appear selected by default).
NOTE The tabbed view showing different login types (EID, PKID, and Email) appears only if the customer portal is configured to display these login types.
3.In the EID box, enter the EID that you received by email.
4. Click Log In.
After logging in using EID, you can perform the following functions:
>View entitlement certificates
>Download product-related information
Login Using PKID
To log in to the customer portal using the PKID:
1.Enter the Sentinel EMS customer portal URL in the address bar of a web browser and press Enter. The login page appears.
2.Click the PKID tab (if it does not appear selected by default).
NOTE The tabbed view showing different login types (EID, PKID, and Email) appears only if the customer portal is configured to display these login types.
3.In the PKID box, enter the PKID (product key) that you received by email.
4. Click Log In.
After logging in using PKID, you can perform the following functions related to the product key:
>View entitlement certificates
>Download product-related information
Login Using Email
To log in to the customer portal using email and password:
1.Enter the Sentinel EMS customer portal URL in the address bar of a web browser and press Enter. The login page appears:
2.Click the Email tab (if it does not appear selected by default).
NOTE The tabbed view showing different login types (EID, PKID, and Email) appears only if the customer portal is configured to display these login types.
3.Enter your credentials (email address and password).
4. Click Log In.
It is recommended that you change your password after you log in for the first time.
After logging in using the vendor login, you can perform the following functions:
>View and change profile information
>Entitlement search and advanced search
>View entitlement certificates
>Download product-related information
Forgot Password?
You can reset your password using the Forgot Password? option available on the login page. This option is available only when you log in using your email address.
To reset your password:
1.On the login page, click Forgot Password?
2.On the screen that appears, enter the email address that was used during registration.
3. Click Reset Password. A new password will be sent to you through email.
NOTE If you do not remember the email address you provided during registration, contact your software vendor for help in recovering your password.
Change Password
After logging in to the customer portal using your email address and password, you can change your password.
To change your password:
1.Log in to the customer portal with your email address and password.
2.At the top-right corner of the page, click Change Password.
3.On the Change Password screen that appears, enter your current password in the Old Password field.
4.Enter your New password.
NOTE Passwords are case sensitive and must meet the following criteria:
> Must be between 8 to 30 characters
>Must have at least one lowercase character (a-z)
>Must have at least one uppercase character (A-Z)
>Must have at least one number (0-9) or special character (! @ # $ % ^ & * ( ) _ - + = , .)
5.Confirm your new password by typing it again in the Confirm Password field.
6.Click Change Password.
User Registration
The User Registration page may be displayed when you log in using an EID. This page appears based on whether user registration is mandatory, optional, or not required for your entitlements. If user registration is:
>Mandatory: You must provide registration details when logging on using the EID.
>Optional: You are prompted to provide the registration information but can choose to register later.
>Not Required: The user registration page does not appear.
To provide the registration information:
1.Log in using EID.
2.The User Registration page appears:
3.If you are already registered, click Log In to log in to the customer portal.
OR
If you want to register later, click Register Later.
OR
If you want to register now, enter information in the fields that appear on the User Registration page. The following table describes the fields:
| Fields | Descriptions |
|---|---|
| Email address. This is the email address used as part of the credentials to log in to the customer portal. | |
| Confirm Email | Confirmation of the above email address. |
| Password |
Password that you use to log in to the customer portal. Passwords are case sensitive and must meet the following criteria: > Must be between 8 to 30 characters >Must have at least one lowercase character (a-z) >Must have at least one uppercase character (A-Z) >Must have at least one number (0-9) or special character (! @ # $ % ^ & * ( ) _ - + = , .) |
| Confirm Password | Confirmation of the above password. |
| First Name | First name. |
| Last Name | Last name. This is an optional field. |
4.Click Save.
Update Profile Information
You can update your profile information when you log in to the customer portal using your email address and password.
To update your profile information:
1.Log in to the customer portal with your email address and password.
2.At the top-right corner of the page, click My Profile.
3.On the Update Profile screen that appears, enter your details.
The following table lists the profile detail fields and their descriptions:
| Fields | Descriptions | Required/Optional |
|---|---|---|
| Email Address | Displays your email address. This is the email address used as part of the credentials to log in to the customer portal. | Required |
| Email Language |
Specifies your default email language for the customer portal. All emails and notifications are sent to you in this language. You can select a language from the available languages to specify a language other than English. The list of available languages displayed depends on the options provided by your software vendor. |
Required |
| First Name | Specifies your first name. | Required |
| Last Name | Specifies your first name. | Optional |
| Additional Attributes | ||
| Country | Specifies your country. | Optional |
|
Address Line 1 |
Specifies your address details. | Optional |
| Address Line 2 | Specifies additional address details. | Optional |
| City | Specifies your city. | Optional |
| State/Province | Specifies your state or province. | Optional |
| Zip/Postal Code | Specifies your ZIP or postal code. | Optional |
| Phone | Specifies your telephone number. | Optional |
| Fax | Specifies your fax number. | Optional |
| Company Name | Specifies your company name. | Optional |
| Company Website | Specifies the URL of your company website. | Optional |
NOTE More information may be sought for your profile using customized fields that might be displayed on your screen in addition to the fields listed above.
4.Click Save.